Operations Executive

Job Title: Operations Executive (Work From Home)

Job Overview

We are looking for a proactive and detail-oriented Operations Executive to join our team. This is a work-from-home opportunity ideal for candidates with strong written communication skills and a customer-first mindset. You will play a key role in ensuring seamless customer interactions and maintaining high service standards.

Key Details

• Work Type: Work From Home
• Shift: Night Shift (Rotational)
• Contract Duration: 1 Year
• Compensation: ₹22,000 – ₹25,000 CTC
• Experience Required: 1–2 years

Roles & Responsibilities

• Handle customer queries via chat platforms (Tawk / website / app) in a timely and professional manner
• Provide accurate information, issue resolution, and guidance to customers
• Ensure high customer satisfaction (CSAT) through prompt and effective responses
• Follow defined SOPs and response guidelines while handling queries
• Identify recurring issues and share feedback for process improvements

Mandatory Skills

• Excellent written communication skills (clear, concise, and grammatically correct)
• Basic computer proficiency (typing speed, MS Office, chat tools)

Desired Skills

• Prior experience in chat support / customer support / operations
• Familiarity with tools like Tawk.to, CRM systems, or ticketing tools

Selection Process

• HR Round
• Operations Round

Who Should Apply

If you are comfortable working night shifts, enjoy solving customer problems, and can communicate effectively in writing, this role is a great fit for you.

About Trivium:

Trivium is a 5000+ people strong company. In a short span, we have established a strong reputation and long-term client relationship with some of the pioneers in the education industry. Our pool of experts has proficiency in an array of subjects with an understanding of State and Common Core standards in the US and the Central and State boards in India.