Operations Executive

Job Title: Operations Executive - CoKarma Coworking Space

Location: Hyderabad

Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM

About CoKarma (http://www.cokarma.in/):

CoKarma is a coworking space and a community of entrepreneurs, businesses and creatives. We provide office spaces to startups, businesses andprofessionals at prime office locations and at affordable prices. We arecurrently in 12 locations in Hyderabad and are rapidly growing. CoKarma is ona mission to create inspiring office spaces and a large community of businesses and entrepreneurs.

Job Overview:

As an Operations Executive at CoKarma, you will be responsible for ensuring the smooth day-to-day functioning of our coworking spaces. You will oversee facilities, manage operations, and enhance the member experience bycoordinating administrative and service-related tasks. Your role is central to creating a professional, efficient, and welcoming environment for our community.

Key Responsibilities:

• Client Onboarding & Support: Assist in onboarding new members and provide ongoing support to address queries and enhance their experience.
• Administrative Management: Handle day-to-day administrative tasks, including correspondence, membership records, and payment tracking.
• Collaboration with Teams: Work closely with the sales team to ensure smooth member transitions and provide insights for service improvement.
• Process & Policy Implementation: Develop and implement SOPs to streamline workflows and maintain service quality.
• Oversee usage of internal tools (access control, billing systems, CRM, and ticketing tools). Track payments, overdue invoices, renewals, andcancellation trends.
• Serve as the escalation point for major operational issues, facilitybreakdowns, or member conflicts.

Qualifications:

• Bachelor's degree in any field.
• 2-3 years of experience in operations, facility management, or a similar role.
• Strong organizational and leadership skills with the ability to manage tasksindependently.
• Proficiency in Google Suite, MS Office, and familiarity with CRM tools.
• Strong communication and interpersonal skills.
• Ability to understand agreements, invoices, and ledgers.

Perks & Benefits:

• Work closely with the Founder.Competitive salary.
• Networking opportunities through startup events, industry meetups, andcommunity engagements.
• Paid time off including vacation, sick leave, and personal days.
• Opportunities for career growth and professional development.