Operations Executive

About HappyLocate

HappyLocate, founded in 2016, has evolved as a stable brand in Relocation Space. It is projected to be a Category Lead with some of the industry first initiatives including Asia's 1st SaaS for Employee Relocation Management. HL Operates over 16,000 pin codes, and provides a comprehensive range of services, including Household Relocations, Pet relocation & Office Relocations. Our marquee Clients include Coca Cola, Bajaj Auto, Reliance, Adani, Gap, Medtronics & many more. By leveraging advanced technology and offering tailored solutions, HappyLocate ensures a smooth relocation experience, managing every step from planning to post-move support. We have closed an investment in Aug 2024 to drive tech-driven growth across business lines.HappyLocate Overview Innovation: Asia's first SaaS for Employee Relocation Management, Industry's 1st Instant Quotation, 1st Digital Platform for Pet Relocations.Funding: HappyLocate is funded 4 times till Pre-Series A Stage with some of the Investors including RMZ Group, VM Ventures & IPV (Inflection Point Ventures).Work Culture: We hire the best in the industry and offer autonomy in their role to set benchmarks and grow in their career at their desired speed.Recent Recognitions:Emerging Company of the Year (TV9 Network Leaders of Road Transport Awards 2024)B2B Entrepreneur of the Year (Observe Now Media) 2024Top 11 Start-Ups Mar2024 (CNBC-TV18 & Dell

Job Title: Customer Support Executive

Job Summary:

We are looking for a Customer Support Executive who is customer-focused, detail-oriented, and capable of handling customer queries efficiently. The ideal candidate will act as the primary point of contact for customers, ensuring timely resolution of issues while delivering an excellent customer experience.

Key Responsibilities:

• Respond to customer inquiries through phone calls, emails, and chats.
• Handle customer complaints and escalations in a professional and timely manner.
• Investigate customer issues and provide effective resolutions.
• Ensure all escalations are resolved within the defined turnaround time (TAT).
• Collect customer feedback at various stages of the process and work towards improving customer satisfaction and NPS.
• Maintain accurate records of customer interactions and follow-up actions.
• Adhere to company policies, processes, and service standards.
• Coordinate with internal teams to ensure smooth issue resolution and service delivery.
• Identify process improvement opportunities to enhance the overall customer experience.

Requirements:

• 2–3 years of experience in Customer Support, Customer Service, or Operations.
• Prior experience in the international travel, aviation, or airport operations industry is preferred.
• Knowledge of airport documentation and related processes.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and customer-handling abilities.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Excel and PowerPoint.

Location: Bangalore

Experience: 2–3 Years