About the Role
We are looking for a Marketplace Operations professional to manage day-to-day operations across our marketplace and quick commerce channels. This role is critical in ensuring smooth order execution, inventory availability, catalog accuracy, and overall platform hygiene across partner platforms.
The ideal candidate is highly detail-oriented, organized, and comfortable working across multiple teams including warehouse, customer support, finance, and marketplace account managers.
Key Responsibilities
Marketplace Operations:
- Manage daily operations across marketplace and quick commerce platforms to ensure seamless order flow and fulfillment
- Monitor incoming orders and coordinate with internal teams to ensure timely processing and dispatch
- Track operational issues and work towards timely resolution to maintain platform performance
Inventory Management:
- Oversee stock availability across all marketplace channels and coordinate replenishment as required
- Ensure inventory visibility is accurate and aligned between warehouse and platform dashboards
- Coordinate stock audits and help resolve inventory discrepancies
- Manage RTV (Return to Vendor) processes for unsold, excess, or damaged inventory
Catalog & Content Management:
- Ensure products are accurately listed across platforms with correct product information, images, and attributes
- Coordinate listing updates including new launches, product edits, and content changes
- Maintain catalog hygiene in line with platform guidelines and requirements
Pricing & Promotions
- Execute pricing updates, offers, discounts, and campaign-related changes across platforms
- Coordinate with relevant teams to ensure promotional activities are reflected accurately and on time
Platform Coordination & Issue Resolution:
- Act as the primary point of contact for operational coordination with marketplace partners
- Resolve day-to-day issues related to order discrepancies, penalties, claims, returns, and operational escalations
- Track and manage platform tickets and follow up until closure
Reporting & Insights:
- Support reporting and analysis of marketplace performance, inventory movement, and operational trends
- Share insights and recommendations to improve operational efficiency and marketplace performance
Who You Are
- 2–5 years of experience in marketplace operations, e-commerce operations, or quick commerce
- Familiarity with platforms such as Amazon, Flipkart, Myntra, Nykaa, Blinkit, Zepto, Swiggy Instamart, or similar
- Strong attention to detail and process orientation
- Comfortable working with data, reports, and spreadsheets (Excel/Google Sheets)
- Strong coordination and stakeholder management skills
- Ability to manage multiple tasks in a fast-paced environment
