Operations Executive

Job Description – Operations Executive – Last Mile Operations (Ship From Store)

Location: Bangalore

Function: Last Mile Operations

Experience: 0-1 year - relevant experience in last-mile, hyperlocal, or quick commerce operations

About the Role

The Operations Executive – Last Mile Operations will be responsible for supervising day-to-day last-mile delivery operations across our quick commerce stores in Bangalore. The role involves coordinating with 3PL courier partners, ensuring timely order fulfilment, monitoring delivery performance, and resolving on-ground issues to maintain high customer satisfaction.

Key Responsibilities

Daily Operations Management: Oversee end-to-end delivery operations for assigned stores/zones and ensure orders are dispatched and delivered within defined TAT.

3PL Coordination: Coordinate with courier partners on daily order forecasts, cancellations, and operational changes.

Performance Monitoring: Track delivery performance, identify gaps, and work with partners/internal teams to resolve recurring issues.

Issue & Escalation Handling: Resolve delivery delays, failed attempts, and customer escalations in coordination with customer support.

Store & Partner Coordination: Coordinate between store/warehouse teams and courier partners to minimize operational bottlenecks.

Process Adherence: Ensure 3PL partners follow defined processes and compliance standards.

Process Improvement: Identify on-ground challenges and suggest improvements to the Manager.

Key Skills

Good command of Excel / Google Sheets.

Excellent communication and coordination skills.

Strong problem-solving and multitasking abilities.

Ability to work calmly under operational pressure.

Qualifications & Experience

Graduate in Supply Chain, Operations, or any relevant field.

Prior experience in hyperlocal / quick commerce operations preferred.

KPIs

On-Time Delivery %

Customer Complaint Resolution Time