Customer Success & Operations Executive (Kids Fitness, EdTech)

About KidPro

KidPro runs live, online fitness classes for kids aged 4 to 14. Certified coaches build strength, balance, coordination and confidence through fundamental movement, animal movement, yoga and Taekwondo, all from home. We've trained 500+ kids with a 4.9 rating from parents, and we're growing fast.

The role

You'll be the bridge between parents, coaches and our sales team. You'll make sure every family that books a demo gets a smooth, on-time class experience, from first booking to regular classes and renewals. If you love organising things, talking to people and keeping a lot of moving parts running, this role is for you.

What you'll do

- Schedule demos and classes: confirm demo slots with parents and match them to coach availability across morning, afternoon and evening batches

- Own parent communication: handle WhatsApp and calls for class reminders, reschedules, queries and feedback, and keep parents informed and happy

- Coordinate coaches: manage coach calendars, batch allocation, attendance and replacements when a coach is unavailable

- Track class operations: keep demo, class and attendance records accurate in Google Sheets and our internal dashboards

- Support renewals: spot families who are close to renewal or missing classes, and flag them early to the sales team

- Handle payout inputs: verify coach class counts each month so payouts are correct and on time

- Solve problems: handle missed demos, tech issues on calls and escalations calmly and quickly

What we're looking for

- 2 to 4 years in customer success, operations, scheduling or coordination (EdTech, fitness, healthcare or other consumer services preferred)

- Excellent communication in English and Hindi (another regional language is a plus)

- Strong Google Sheets / Excel skills, comfortable with trackers, filters and basic formulas

- Very organised, able to juggle 30+ parents and multiple coaches a day without dropping anything

- Calm, warm and solution-first on the phone and on WhatsApp

- Comfortable with a fast-moving startup where processes are still being built

Nice to have

- Experience with WhatsApp Business, CRM tools or scheduling software

- Background in kids education, sports or fitness

- Experience coordinating teachers, trainers or field staff

Why join us

- Direct impact on children's health and confidence

- Work closely with the founding growth team

- A fast-growing company with room to grow into a team lead role

- A young, high-ownership team that values speed and care

Compensation: 4 to 6 LPA, based on experience