Location Name: Pune - Wakdewadi
Job Purpose
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines
Duties And Responsibilities
- Allocation Planning: Planning allocation of portfolios to agencies and Ros Based on:
- Performance: Previous months track record
- Geographical dimensions
- Capacity
- Location
- Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
- Capacity Check based on portfolio trends
- Availability checks: Checking if the agencies cater to the particular location
- Performance checks: based on data collected on agencies past performance and their record history
- Field FOS check
- Processes:
- Vendor Bill tracking and confirmation
- Performing adequate compliance checks based on company policies and legal requirements
- System allocation and admin services facilitation by connecting with the requisite teams
- People / Team Management
i) New Joinee Inductions
- FinnOne Code generations
- Products information to be shared
- Vendor introductions to be made
- Information on Performance pay metrices and the policies regarding the same
- Teams past performance information to be shared to set a base
ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance
- Performance:
- DRR of Area/Location
- Track vendor wise performance and provide due support
Key Decisions / Dimensions
- Management of high value cases
- Agency assessment and influencing for support in achieving targets
Major Challenges
- Portfolio Management – closing cases at Bucket X
- Managing difficult locations with scarcity of relevant talent
- Need to involve dealers to achieve collection target achievement
