Manager, People Experience

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region.

Noon's fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon's mission: Every door, every day.

What you'll do

The Manager, People Experience – Middle East partners closely with Business and People leaders across the region.

This role is responsible for leading end-to-end People Services across the Middle East, covering the full employee lifecycle including onboarding, offboarding, payroll coordination, insurance, compliance, employee experience, and third-party workforce management. The role will lead and manage a centralized People Services team based in India, ensuring consistent, high-quality service delivery across all markets.

You will act as a regional owner for People Operations, providing hands-on leadership, strong governance, and advisory support to employees and managers, while continuously improving processes, systems, and service standards.

The key responsibility areas are:

• Identify opportunities to enhance the people services and deliver solutions to provide the best possible employee experience
• Provide guidance for the UAE HR admin operations team: Managing day-to-day operational HR activities such as employee database, leave management, insurance execution, grievances, and investigations, etc.
• Accountable for the GCC payroll entries and being the point of contact for the third-party manpower providers for their payroll execution.
• Advise, coach and partner with line managers for the implementation of noon policies, and best practices to ensure management of personnel
• Be a point for employee queries, providing advisory where needed to ensure they are fully aware of their rights and responsibilities and address it in a proactive manner
• Own and lead the delivery of People Services across the Middle East, ensuring a seamless employee experience across onboarding, offboarding, payroll coordination, insurance, compliance, and employee data management
• Identify opportunities to enhance People Services, streamline processes, and implement scalable solutions that improve efficiency and employee experience
• Drive continuous improvement of HR processes, systems, and controls, including supporting HR systems implementation and enhancements
• Roll out new policies or updates to existing ones, ensuring clear communication, adoption, and ongoing compliance
• Ensure strong data hygiene, documentation, and reporting standards across all People Services activities

What you'll need:

• 5+ years of relevant professional experience with minimum of 3 years of experience Managing People Operations in GCC countries
• Bachelor's / Master's Degree from a top-tier academic institution (Master's degree in HR preferred)
• Deep knowledge of HR functions with expertise in UAE/Saudi employment law
• Previous experience in the e-commerce industry and high growth startup environment preferred
• Previous experience with payroll, compliance, audits, and Emiratisation
• Excellent presentation skills
• Ability to work in ambiguous environments and perform under pressure
• Strong work ethics, decisiveness, and demonstrated leadership skills
• Ability to effectively manage, inspire, and mentor direct and indirect reports

Who will excel

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.