Manager - LCS Projects Administration

Key Responsibilities

Strategic Leadership

• Design and execute business strategies and priorities for the Customer Order Execution function.
• Harmonize processes and knowledge sharing across teams, functions, and the wider organization.
• Engage with multiple partners to identify improvement opportunities and enhance engagement.

People Development

• Focus on coaching and developing first-level managers.
• Lead succession planning for critical positions, identifying and mentoring successors.
• Promote organizational growth through targeted people development initiatives.

Operational Excellence

• Lead business process transitions and optimize Customer Order Execution processes from entry to closure.
• Ensure operational efficiency across processes and deliverables.
• Monitor audits (internal/external) and manage risk promptly.
• Drive functional ownership to meet KPIs, improve quality, and optimize resources.

Process Innovation

• Promote technological adoption for process automation and enhancements.
• Implement solutions for sustained efficiency while maintaining or improving customer satisfaction.