Responsibilities:
- In your daily role, you will drive in the innovation, development, implementation, and adoption of product strategies that align with organizational goals. You will evaluate industry-leading technologies, conduct analyses to identify value-driven solutions, and monitor product performance. Your responsibilities will also include mentoring team members, facilitating training, and ensuring timely delivery of high-quality products. By promoting a culture of innovation, you will support the adoption of AI technologies and contribute to the success of the Service Enablement team.
Product Leadership & Strategy
- Define and own the product vision, strategy, and roadmap for Service Enablement products, ensuring alignment with organizational goals and customer needs.
- Identify opportunities to leverage AI and intelligent workflows to streamline business operations and enhance user productivity.
- Guide cross-functional teams in delivering impactful and scalable products that meet market demands.
AI and Emerging Technology Integration
- Evaluate and integrate cutting-edge AI capabilities, including large language models (LLMs), autonomous agents, machine learning workflows, and AI-driven decision-making frameworks.
- Collaborate with AI/ML research and engineering teams to develop innovative features that transform service delivery and support models.
- Stay updated on trends in AI and productivity platforms to apply relevant technologies.
Customer & Market Insight
- Develop an understanding of user personas and pain points to drive effective product design.
- Conduct market research and competitive analysis to ensure product differentiation.
- Analyze product usage data and customer feedback to optimize features and outcomes.
Execution & Delivery
- Support product strategy planning, prioritization, and execution throughout the product lifecycle.
- Collaborate with enterprise stakeholders to ensure alignment and success.
- Contribute to product OKRs and continuous improvement through agile practices.
Team Leadership
- Mentor and develop a high-performing team of product managers.
- Foster a culture of innovation, accountability, and customer-centric thinking within the product organization.
Qualifications:
- Over 7 years of product management experience or similar roles, with a proven track record of success.
- Experience in leading enterprise platforms and initiatives.
- Strong understanding of customer and market dynamics within the service enablement discipline.
- Customer-focused mindset with a history of delivering impactful solutions.
- Knowledge of AI technologies, including generative AI and intelligent workflow systems.
- Experience working in agile environments with cross-functional teams.
- Excellent leadership, communication, and stakeholder management skills.
- Bachelors or Masters degree in Computer Science, Engineering, Business, or a related field.
- Willingness to work flexible hours to meet business needs.
Preferred Qualifications
- SAFe Certification.
- Experience with Service Management platforms such as Service Now, Jira Service Management, Moveworks, Aisera, etc.
- Familiarity with AI frameworks and tools such as OpenAI, LangChain, or AutoGPT.
- Proficient in measuring impact with a data-driven approach.
