Description
How you will contribute
Lead the global Software Asset Management strategy and operations to ensure license compliance, optimize software spend across on-prem, SaaS, and cloud, and reduce audit and security risk. Own the SAM operating model, processes, and tooling across regions; partner with Publishers, Legal, Data Privacy, Finance, Security, IT, and business units to deliver a single source of truth for software assets, proactive governance, and measurable savings. Modernize SAM services while maintaining strong audit defense and enterprise publisher management.
Key Responsibilities
- Strategy & Operating Model
- Define and execute a global SAM strategy, roadmap, and operating model covering on-prem, SaaS, and cloud (IaaS/PaaS), aligned to enterprise goals and risk appetite
- Establish and maintain policies, standards, and processes for the full software lifecycle: demand, procurement, deployment, usage, optimization, renewal, and retirement
- Governance, Compliance & Audit Defense
- Ensure license compliance across publishers; maintain audit-ready evidence and lead audit responses to minimize financial and legal exposure
- Implement and enforce controls to address license, cyber, privacy, data governance, and financial risks associated with software last use date
- Govern SaaS portfolios and cloud license models; optimize consumption and ensure entitlement compliance
- Comply with blocking unapproved software guidance Cost Optimization & Value Realization
- Drive enterprise software cost optimization through usage analytics, right-sizing subscriptions, harvesting unused entitlements, and contract/rate optimization; maintain KPIs on spend, utilization, and savings.
- Tooling & Data
- Own the SAM/ITAM toolset (e.g., ServiceNow SAM Pro), with discovery from Intune, entitlement, normalization, reconciliation, and reporting capabilities to maintain a single source of truth
- Vendor & Stakeholder Management
- Partner with Publishers to negotiate pricing and renewals; align contract terms with legal and security requirements
- Coordinate with Legal, Finance, Security, IT Ops, IT Business Partners; embed SAM checkpoints in procurement, change, and security governance
- Cloud & SaaS Management
- Govern SaaS portfolios and cloud license models; optimize consumption and ensure entitlement compliance
- Team Leadership
- Build and mentor a global SAM team, define roles/KPIs, and foster cross-functional collaboration; champion the evolution from compliance-centric SAM to a strategic value driver (SAM 2.0)
- Equip the team to remediate and on-board new titles efficiently
Qualifications
- 6-11 years in Software Asset Management/ITAM with global scope, including leadership of enterprise publisher portfolios and audit defense
- Licensing & Domain Knowledge - Deep knowledge of licensing metrics for major publishers and SaaS subscription models; familiarity with cloud licensing and virtualization impacts on consumption.
- Tools & Analytics - Proficiency with SAM platforms (ServiceNow SAM Pro, Workspace & Dashboards) and advanced analytics (e.g., Excel Pivot/Power BI) for normalization, reconciliation, and KPI reporting.
- Provide monthly reporting to the business units
- Governance & Process - Demonstrated ability to establish global SAM policies/standards and operate a cohesive lifecycle process across regions and business units
- Stakeholder & Vendor Leadership - Manage tickets and license provisioning
- Manage contract changes with Legal, Finance, Security, and IT; strong negotiation and executive communication skills.
- Manage chargebacks to the business
- Manage payment processing
Education & Certifications
- Bachelor's degree in IT, Business, Finance, or related field; certifications such as IAITAM CSAM/CITAM or equivalent preferred.
- Strategic mindset with ability to translate last use date and entitlement data into business outcomes and investment guidance for leadership
- Change leadership and storytelling to elevate SAM from audit defense to strategic enabler; effective alignment with senior leadership and InfoSec
- Risk management orientation across compliance, cyber, privacy, and financial domains; proactive control design and monitoring
- Data-driven decisioning, continuous improvement, and outcome-based KPI management.
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
