Manager - Total Rewards | MAF Retail
Role Purpose:
The Manager – Total Rewards is responsible for the execution, implementation, and continuous improvement of compensation and benefits programs across MAF Retail.
Operating within a centralized Total Rewards COE framework, the role ensures that reward practices are consistently applied, compliant with governance requirements, and operationally efficient, while supporting business units and country People & Organization (P&O) teams in day-to-day reward activities.
The role also plays a key part in maintaining data accuracy, supporting annual reward cycles, and ensuring adherence to approved policies and Delegation of Authority (DOA).
Role Details – Key Responsibilities and Accountabilities:
1. Compensation & Benefits Implementation
- Execute compensation frameworks, policies, and programs in line with approved structures and guidelines
- Support the rollout of annual reward cycles frameworks, including:
- Merit increases
- Bonus calculations and payouts
- Ensure accurate and timely processing of compensation changes across markets
- Maintain standardization in application of salary structures, allowances, and benefits
2. Governance, Compliance & Control
- Ensure all compensation transactions are processed in line with approved policies and DOA requirements
- Act as a control checkpoint for data accuracy and policy compliance before implementation
- Maintain proper documentation, audit trails, and reporting standards
- Support closure of internal and external audit findings related to compensation
3. Job Evaluation & Grading
- Conduct job evaluations using approved methodologies (e.g., Hay)
- Validate job evaluations for consistency with grading frameworks
- Support documentation and communication of job evaluation outcomes
- Escalate complex or senior roles for further validation
4. Market Benchmarking & Analysis
- Coordinate participation in salary surveys and external benchmarking exercises
- Compile and analyze market data to support competitiveness assessments
- Support internal equity reviews and provide data-driven insights
- Maintain database of market benchmarks and compensation trends
5. Reward Business Support
- Act as an operational point of contact for P&O teams on reward-related queries
- Provide guidance on policy application, salary positioning, and compensation processes
- Support preparation of compensation proposals and business cases
- Ensure consistency in reward application across markets
6. Financial Tracking & Reporting
- Support tracking of compensation budgets
- Prepare reports on compensation trends, variances, and key metrics
- Assist in identifying cost optimization opportunities
- Ensure alignment of compensation data with finance and payroll records
7. Systems & Data Management
- Maintain compensation data in HR systems (SAP / SuccessFactors or equivalent)
- Ensure accuracy, completeness, and integrity of reward-related data
- Support system enhancements and testing related to compensation processes
- Generate reports and dashboards for internal stakeholders
8. Capability Building & Team Support
- Provide guidance and on-the-job support to junior team members
- Contribute to knowledge sharing across P&O teams
- Support training sessions on reward policies and processes
- Promote awareness of governance and compliance requirements
Definition of Success
- Accuracy and efficiency of the job evaluation process
- Accuracy and timeliness of compensation transactions
- Adherence to annual reward cycle timelines
- Data integrity and system accuracy (minimal errors)
- Compliance with policies and DOA requirements
- Timely closure of audit findings
- Quality and responsiveness of support to P&O teams
- Reporting accuracy and dashboard effectiveness
Other Context (if applicable):
- Execute and validate compensation transactions within approved frameworks
- Provide recommendations on compensation decisions for review and approval
- Escalate exceptions, deviations, and complex cases in line with DOA
Functional/Technical Competencies
- Compensation and benefits administration
- Job evaluation methodologies (Hay or equivalent)
- Market benchmarking and survey analysis
- HR systems (SAP / SuccessFactors or equivalent)
- Data analysis and reporting
- Understanding of labor laws and compliance frameworks (GCC preferred)
Qualification, Experience & Skills:
Minimum Qualifications/education
- Bachelor's degree in Human Resources, Finance, Business Administration, or related field
- Professional certifications in compensation or job evaluation preferred
- Knowledge of Power BI or Other Compensation Analytical tools would be an added advantage
Minimum experience
- Minimum 4–6 years of experience in compensation and benefits or Total Rewards
- Experience of change programs with a blend of consulting & In house
- Experience in a multi-country or matrix organization preferred
- Exposure to HR systems and compensation processes
Skills
- Strong attention to detail and accuracy
- Analytical mindset with good data interpretation skills
- Good stakeholder management and communication skills
- Strong organizational and time management abilities
- Ability to handle sensitive data with confidentiality
- Process-oriented and governance-focused
