Role & Responsibilities
As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
Ideal Candidate
- Strong Manager Customer Success, Account management Profile
- Mandatory (Experience 1) Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
- Mandatory (Experience 2) Must have 3+ years of experience in AdTech industry
- Mandatory (Experience 3) Must have experience managing clients in the outside India market (Preferably US/America clients)
- Mandatory (Experience 4) Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
- Mandatory (Experience 5) Must have strong technical understanding of digital advertising / programmatic platforms/software products
- Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
- Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
- Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
- Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
- Preferred (Education) B.E/B.Tech (IT/CSE/ECE) with MBA preferred
- Preferred (Experience 1) Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
- Preferred (Experience 2) Experience in analyzing data-driven advertising performance metrics and building optimization strategies.
Perks, Benefits and Work Culture
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off-sites & Celebrations
Beyond Work
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Skills: advertising,sales,ideal,metrics,pre-sales,customer
