Managed Services Specialist

JOB SUMMARY:

MSP Specialists are responsible for administration and operational support of the MSP process for our strategic client partnerships. Successful candidates will have a strong service mindset, superior

communication skills, be process driven, and have a keen attention to detail.

Emphasis is on accuracy, consistency and outstanding customer service.

Key Responsibilities:

● Entering requisitions into the VMS on behalf of the hiring managers.

● Liaising with suppliers when new requisitions are received and ensuring candidates are attached

to the new requisitions.

● Processing extension requests, system onboarding, updating requisitions with any new

information, system off boarding.

● Responsible for cleaning VMS data, i.e. the supplier/candidate files in the VMS with the correct

assignment information.

● Mailbox management, liaising with suppliers who are in communication with the hiring

managers.

● Create new supplier registration process The candidates should have experience in VMS tools,

ex: Fieldglass (creating job postings), talking to suppliers, and candidates, and guiding hiring

managers as the MSP in the US and Canada. Helping hiring managers on the front-end process.

Work Experience:

● 3-6 years of experience in a Customer Service production setting required

● Previous experience in staffing related industry preferred

● VNDLY experience required

Knowledge, Skills, and Abilities:

● Proficient with Microsoft Office tools and Google Suite

● Strong Excel and Google software skills

● Strong customer focus and customer service skills

● Excellent organizational, and time management skills

● Excellent verbal and written communication skills

● Possess strong interpersonal skills

● Ability to apply sound judgment and decision-making skills in dealing with a variety of routine

and non-routine issues, often with limited standardization.

Disclaimer: The information on this job description has been designed to indicate the general nature and level of work performed by

employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in the job.

● Possess strong problem solving skills

● Detail oriented with a concern for quality expressed by continually initiating system and process

improvements

● Results oriented

● Ability to work as a team or with minimal supervision

● Ability to interact and communicate with all levels of staff and management

● Demonstrates critical thinking, analytical and problem solving abilities