Understand the platform for different types of debt transactions for which the person/team is responsible. Example - Colending, Direct assignment, Secularization, SCF
Constant appraise and update themselves on the new features developed in the platform and use it for better understanding.
Conduct implementation workshop for new customer onboarding for the given debt transaction which the team is responsible for.
Understand customer specific policies/protocols on different interaction touch points - API, SFTP, dashboards/reports, user interaction
Define the configuration, workflow and educate the customer to use our platform for enabling the given debt transaction also solving for their specific policies/protocols
Use Yubis Low code setup to enable interaction touch points wherever possible
If there are functional gaps in the platform to solve for specific policies/protocols, those has to be raised with respective product management team and track it till closure
Conduct end to end UAT for a given customer to confirm that all the required desired technical and functional aspects are covered
Handover and training Yubis operations team to handle regular operations for the customers if there is a need.
Project Management of functional and technical tasks using Jira for every customer and track it till closure
Managing and helping a team of 3-5 members to handle a group of customers for a given debt transaction product/products
Qualifications:
8-12 years of experience with a Bachelors degree in Computer Science, Information Technology, or related field. MBA is a plus
Proven experience as a Business Analyst in a product-focused role, preferably with lending background
Strong analytical skills with the ability to gather, analyze, and interpret complex data and user feedback.
Excellent communication skills with the ability to effectively collaborate with cross-functional teams and present findings to stakeholders at all levels.
Proficiency in tools and techniques for analysis, documentation and collaboration (e.g., JIRA, Confluence, Microsoft Excel, Word).
Experience with data analysis tools and techniques (e.g., SQL, Tableau) is a plus.
