Title : L2 Support Engineer (java or .net)
Location: Hyderabad, Pune
Duration: Full Time
Experience: 4+ years
Must: Automotive Industry Experience& DMS Experience
Job description:
- Provide L2 support for applications developed in Mainframe, Cobol, Java/C#, hosted on Client Infrastructure, and using SQL databases.
- Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
- Monitor application performance and system health, identifying and addressing potential issues proactively.
- Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
- Perform root cause analysis for recurring issues and implement permanent solutions.
- Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
- Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
- Participate in on-call rotation to provide 24 7 support for critical applications.
- Communicate effectively with users, providing updates on issue resolution and system status.
- Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.
- Strong understanding of Object based programming.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Willingness to participate in on-call support rotation
Preferred Skills:
Knowledge of ITIL framework and incident management processes.
Familiarity with automation tools and techniques to streamline support processes.
Previous experience in a financial or technology-driven environment.
