Xactly L2 Support Engineer (SPM)1
Job Description
Key Job Responsibilities:
- Complex Incident Resolution: Diagnose and resolve calculation discrepancies, credit
rule failures, and plan logic errors escalated from L1.
- Data Integration Management: Troubleshooting and maintaining automated data
pipelines using Xactly Connect and ensuring data integrity between Xactly and
Salesforce/NetSuite.
- Root Cause Analysis (RCA): Conduct deep-dive analysis on recurring calculation bugs
and provide long-term fixes or workarounds.
- Plan Auditing: Review and validate incentive plan configurations to ensure compliance
with business requirements.
- Vendor Coordination: Work directly with Xactly's technical support for platform-level
bugs or API limitations.
Required Skills And Qualifications
- Experience: 36 years in technical support, specifically within SPM or Fintech domains.
- Technical Skills: Strong proficiency in SQL (Oracle/PostgreSQL) and advanced Excel
(VLOOKUP, Pivot Tables).
- Domain Knowledge: Understanding of Plan-to-Pay workflows and sales commission
structures.
- Certifications: Xactly Incent or Xactly Connect certification is a plus.
