L2 Support Engineer

Job Title: L2 Support Engineer

Location: Pune/Hyderabad (Hybrid)

Experience: 3–6 Years (STRICTLY)

Employment Type: Permanent

Notice Period: Immediate Joiners Only

• Mode of work (4days office in week)

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Job Description

• Detailed Job Description (JD): Key Responsibilities * Provide L2 support for applications developed in As400 or Java or C++ or .Net, hosted on Client Infrastructure, and using SQL databases. * Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
• * Monitor application performance and system health, identifying and addressing potential issues proactively. * Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• * Perform root cause analysis for recurring issues and implement permanent solutions.
• * Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures. * Assist in the deployment and configuration of applications and updates
• * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• * Participate in on-call rotation to provide 24 7 support for critical applications. * Communicate effectively with users, providing updates on issue resolution and system status.
• * Proven experience in application support, specifically with in As400 or Java or C++ or .Net * Strong understanding of Object based programming.
• * Excellent problem-solving skills and the ability to work under pressure. * Strong communication skills, both written and verbal. * Ability to work independently and as part of a team.
• * Willingness to participate in on-call support rotation. Preferred Skills: * Knowledge of ITIL framework and incident management processes.
• * Familiarity with automation tools and techniques to streamline support processes. * Previous experience in a financial or technology-driven environment