Key Account Manager

Job Responsibilities:

• Develop and maintain strong relationships with key clients, understanding their business objectives, and aligning them with our Chemistry solutions.
• Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients evolving needs.
• Identify upselling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.
• Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery.
• Address any concerns or conflicts raised by key clients promptly and professionally, striving to reach win-win resolutions.
• Stay abreast of industry trends, competitors, and market dynamics, providing clients with valuable insights and positioning them for success.
• Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts.
• Manage sales growth in line with company objectives     
• Manage the finance related processes, documentation & payment terms with the customers of assigned categories.
• Ensure timely resolution of customers issues/queries to ensure high customer satisfaction.

REQUIRED EDUCATION AND EXPERIENCE:

• Postgraduate with an MBA, Chemistry Background (preferable)
• 15+ years of Sales & Marketing experience
• Proven experience in B2B as a Key Account Manager or in a similar client-facing role within the Chemical industry
• Exposure to International Sales
• Experience of working with teams in a fast paced, high-growth focused, dynamic and a hands-on work environment.
• Have a strong solution focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions.
• Team player with an energetic, can-do personality, capable of building strong internal and intercompany relationships is crucial
• High comfort level working with senior Indian and International executives.
• Excellent analytical and presentation skills.
• Strategic thinker with a keen understanding of market trends and industry developments.

LOCATION: Mumbai, India

KEY COMPETENCIES REQUIRED:

• Business Acumen: The individual in this role must understand business priorities and translate them into sales agenda that supports the business as it grows. 
• Results Orientation: Strong capability in focusing on tasks and results to achieving goals, solving problems, maintaining productivity, and making fast decisions by using a critical thinking approach.
•  Influence: Success in this role will require partnership & collaboration through influence with clients and internal stakeholders to execute the Sales priorities.
• Project Management - Plan and schedule work according to changing priorities; designs and maintains effective systems and processes for managing work. Ability to multi-task and project manage in a global matrixed environment.