Job Responsibilities:
- Develop and maintain strong relationships with key clients, understanding their business objectives, and aligning them with our Chemistry solutions.
- Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients evolving needs.
- Identify upselling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.
- Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery.
- Address any concerns or conflicts raised by key clients promptly and professionally, striving to reach win-win resolutions.
- Stay abreast of industry trends, competitors, and market dynamics, providing clients with valuable insights and positioning them for success.
- Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts.
- Manage sales growth in line with company objectives
- Manage the finance related processes, documentation & payment terms with the customers of assigned categories.
- Ensure timely resolution of customers issues/queries to ensure high customer satisfaction.
REQUIRED EDUCATION AND EXPERIENCE:
- Postgraduate with an MBA, Chemistry Background (preferable)
- 15+ years of Sales & Marketing experience
- Proven experience in B2B as a Key Account Manager or in a similar client-facing role within the Chemical industry
- Exposure to International Sales
- Experience of working with teams in a fast paced, high-growth focused, dynamic and a hands-on work environment.
- Have a strong solution focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions.
- Team player with an energetic, can-do personality, capable of building strong internal and intercompany relationships is crucial
- High comfort level working with senior Indian and International executives.
- Excellent analytical and presentation skills.
- Strategic thinker with a keen understanding of market trends and industry developments.
LOCATION: Mumbai, India
KEY COMPETENCIES REQUIRED:
- Business Acumen: The individual in this role must understand business priorities and translate them into sales agenda that supports the business as it grows.
- Results Orientation: Strong capability in focusing on tasks and results to achieving goals, solving problems, maintaining productivity, and making fast decisions by using a critical thinking approach.
- Influence: Success in this role will require partnership & collaboration through influence with clients and internal stakeholders to execute the Sales priorities.
- Project Management - Plan and schedule work according to changing priorities; designs and maintains effective systems and processes for managing work. Ability to multi-task and project manage in a global matrixed environment.
