POSITION PURPOSE:
The Key Account Manager is responsible for driving business development and key account management within the Building Care Domain. The role will primarily focus on Diversey s Floor Care and Equipment Portfolio. Target customer segments will include large Building Service Contractors, offices, retail spaces, and various infrastructure facilities.
Key Responsibilities:
Account Management:
- Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions.
- Serve as the primary point of contact for major accounts, addressing client needs, concerns, and providing exceptional service.
Sales & Revenue Growth:
- Identify and capitalize on opportunities for upselling, cross-selling, and expanding the range of Diversey products and services within existing accounts.
- Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets.
- Client Solution Delivery:
- Understand client needs and provide customized solutions that meet the unique requirements of each account.
- Collaborate with internal teams to ensure the timely delivery of services and products, maintaining high standards of quality.
Market Intelligence:
- Stay updated on industry trends, competitors, and customer insights to provide innovative solutions.
- Use market data and customer feedback to influence product development and refine sales strategies.
Reporting & Forecasting:
- Maintain accurate records of all account activities in CRM systems.
- Prepare and present regular reports on sales performance, revenue projections, and customer satisfaction levels.
Collaboration with Internal Teams:
- Work closely with the operations, product, and customer service teams to ensure smooth project execution and customer satisfaction.
- Participate in training programs to stay current with Diversey products, services, and sales techniques.
Negotiation & Contract Management:
- Lead negotiations for new contracts and renewals, ensuring favorable terms for both Diversey and the client.
- Handle contract agreements, service level agreements (SLAs), and other legal documentation.
Qualifications & Skills:
Education:
- Bachelor s degree in Business Administration, Sales, Marketing, or related field (MBA preferred).
Experience:
- 8+ years of experience in account management, sales, or business development with Cleaning Chemical/ Equipment or related industry.
- Proven track record of managing and growing large, complex client accounts.
- Experience in selling cleaning, hygiene, or facility management services/products is preferred.
Skills & Competencies:
- Strong negotiation and presentation skills.
- Excellent relationship-building and interpersonal skills.
- Ability to understand customer needs and deliver tailored solutions.
- Analytical thinking and ability to interpret data for decision-making.
- Proficiency in CRM systems and MS Office.
- Strong organizational and time management skills.
Key Attributes:
- Proactive and self-motivated.
- Strong client-focused mindset with the ability to manage multiple stakeholders.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced, target-driven environment.
