Key Account Manager

About Hero Vired:

Would you like to be part of an exciting, innovative, and high-growth startup from one of the largest and most well-respected business houses in the country - the Hero Group

Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships, to create the change-makers of tomorrow.

At Hero Vired, we believe everyone is made of big things. With the experience, knowledge, and expertise of the Hero Group, Hero Vired is on a mission to change the way we learn. Hero Vired aims to give learners the knowledge, skills, and expertise through deeply engaged and holistic experiences, closely mapped with industry to empower them to transform their aspirations into reality. The focus will be on disrupting and reimagining university education & skilling for working professionals by offering high-impact online certification and degree programs.

The illustrious and renowned US$5 billion diversified Hero Group is a conglomerate of Indian companies with primary interests and operations in automotive manufacturing, financing, renewable energy, electronics manufacturing, and education. The Hero Group (BML Munjal family) companies include Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mind mine, and the BML Munjal University.

For detailed information, visit Hero Vired

Role : Key Account Manager

Job Type:Full Time

Work Type: Work From Office

Location:New Delhi (Sultanpur)/Gurugram

Experience:4 to 8 years

Role Summary

We are seeking an entrepreneurial and results-driven Key Account Manager to own and manage our strategic partnerships with universities. In this role, you will act as the single point of contact (SPOC) for our university partners, taking complete ownership of the partnership's success. You will be responsible for the end-to-end success of the partnership, from driving revenue and ensuring P&L delivery to aligning marketing efforts and overseeing post-sales operations.

The ideal candidate is a strategic thinker with a strong commercial mindset, exceptional relationship management skills, and a proven ability to drive growth in a fast-paced environment. This is an entrepreneurial role where you will function as the business leader for your assigned university accounts.

Key Responsibilities

Strategic Partnership &P&L Ownership

As the Key Account Manager, you will own the complete business performance of your assigned university partnerships. You will be fully responsible for the P&L of your accounts, with a sharp focus on driving revenue and profitability. This includes developing and executing a comprehensive strategic account plan, setting and achieving financial targets, and conducting regular business reviews with university stakeholders. You will identify growth opportunities, optimize the partnership structure, and build a long-term, mutually beneficial relationship that establishes Hero Vired as an indispensable partner for the university.

Sales & Revenue Growth

You will be accountable for ensuring that your university partners achieve their enrollment targets and revenue objectives. This involves working closely with the sales team to develop and implement effective sales strategies, monitoring sales performance in real-time, and identifying new opportunities for growth. You will analyze sales data to identify trends, forecast demand, and make data-driven recommendations to optimize performance. Your ability to drive sales and revenue will be a critical measure of your success

Marketing & Brand Alignment

In this role, you will collaborate with the marketing team to ensure that all marketing and branding initiatives are aligned with the university partner's objectives and Hero Vired's strategic goals. This includes developing co-branded marketing campaigns, managing the marketing budget for your accounts, and tracking the ROI of marketing activities. You will act as the brand ambassador for both Hero Vired and the university, ensuring that all communications and promotional materials accurately reflect both organizations values and objectives.

Operational Excellence & Post-Sales Management

You will be responsible for ensuring a seamless and positive experience for students from enrollment to graduation. This involves overseeing the post-sales process, including student onboarding, support, and engagement. You will work closely with the operations team to identify and resolve any issues, streamline processes, and ensure that we are delivering on our promises to both students and university partners. Your focus on operational excellence will be key to student satisfaction, retention, and the overall success of the partnership.

Cross-Functional Leadership & Coordination

Success in this role requires strong cross-functional leadership and coordination. You will be the central point of coordination between the university partner and all internal teams at Hero Vired, including sales, marketing, operations, product, and finance. You will need to build strong relationships with all stakeholders, effectively communicate priorities, and influence teams to ensure that everyone is working together to achieve the goals of the partnership. You will escalate issues appropriately and drive resolution to maintain partnership health.

Performance Monitoring & Reporting

You will establish and monitor key performance indicators (KPIs) for each partnership, including enrollment numbers, revenue targets,student satisfaction scores, and operational metrics. You will prepare regular performance reports and dashboards for both internal leadership and university partners, providing actionable insights and recommendations for improvement. Your data-driven approach will ensure transparency and enable proactive management of the partnership.

Qualifications and Skills

Experience & Education

Candidates should have 4-8 years of experience in key account management, strategic sales, business development, or partnership management, preferably in the EdTech, online education, or B2B services industry. A proven track record of managing large, complex accounts and owning a P&L is essential. A Bachelor's degree in Business, Marketing, Economics, or a related field is required. An MBA is a strong plus.

Core Competencies

• P&L Management: Demonstrated ability to manage a P&L, drive revenue, and control costs. Strong financial acumen and the ability to understand and optimize unit economics are essential.
• Sales & Business Development: A proven track record of achieving and exceeding sales targets. Strong negotiation and deal-making skills with the abilityto identify and capitalize on growth opportunities.
• Stakeholder Management: The ability to build and maintain strong relationships with senior stakeholders at partner organizations. Excellent interpersonal and communication skills with the ability to influence at multiple levels.
• Strategic Thinking: The ability to think strategically and develop long-term account plans that drive growth and profitability. Strong business acumen and commercial mindset.
• Problem-Solving: A proactive, solutions-oriented mindset with the ability to identify and resolve complex business and operational issues.
• Data-Driven Decision Making: The ability to use data and analytics to drive decision-making and optimize performance. Proficiency with CRM systems, spreadsheets, and analytics tools is required.
• Communication & Presentation: Excellent verbal and written communication skills with the ability to present complex information clearly to diverse audiences, including senior leadership and university stakeholders.