About SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience. In the last decade, we've transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.
Since our inception in 2015, we've become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world's largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.
At the heart of SmartQ is a culture shaped by four core pillars:
Great People | Great Food | Great Experience | Greater Good
These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence. To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn Life page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/viewAsMember=true
Roles and Responsibility:
1.End-to-End Account Ownership
- Own overall performance of the site including F&B operations, experience, participation, and revenue
- Act as the single point of ownership for client success, operational excellence and employee experience
- Drive continuous improvement across all aspects of the account
2.F&B Operations Excellence
- Oversee cafeteria, pantry, and catering operations end-to-end
- Ensure highest standards of quality, hygiene, and service delivery
- Manage vendors, kitchen teams, and inventory efficiently
- Monitor daily operations and resolve issues with high agility
3.Consumer Experience & Euphoria (Core Responsibility)
- Lead consumer-led experience design based on employee needs, behavior, and feedback
- Conceptualize and execute food-led experiences, events, pop-ups, and engagement initiatives
- Own the end-to-end lifecycle of experience initiatives:
- Research (qualitative & quantitative insights)
- Ideation and collaboration with central teams
- Prioritization based on impact, cost, and effort
- Execution with cross-functional coordination
- Feedback, iteration, and continuous improvement
- Ensure experiences are not one-time, but scalable and repeatable (calendar-led initiatives)
4.Participation & Growth Ownership
- Drive increase in cafeteria participation and consumption
- Identify gaps in user behaviour and implement solutions to improve engagement
- Continuously experiment and innovate to improve adoption and experience
- Track and analyse key metrics such as:
- Participation rate
- Sales and consumption trends
- Customer satisfaction
- Take a data-driven approach to refine initiatives
- Conduct regular reviews (MBRs/QBRs) on performance and initiatives
5.Stakeholder & finance Management
- Build strong relationships with Admin, HR, and leadership teams
- Act as a strategic partner, not just an operator
- Drive client & employee satisfaction and proactively resolve issues
- Present insights, performance reports, and improvement plans regularly
- Own and manage P&L for the account
- Optimize costs while enhancing experience
- Drive revenue through innovative offerings and initiatives
6.Team Leadership & Collaboration
- Lead Food partner and service teams and ensure high performance
- Collaborate with marketing, central HQ, food partners, and operations teams
- Drive a culture of ownership, innovation, and execution excellence
Qualifications
- 510 years of experience in F&B / Hospitality / Corporate Dining / Events
- Strong experience in managing large accounts or sites independently
- Proven ability to balance operations + experience + client management
- Strong understanding of consumer behaviour and engagement
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Degree/Diploma in Hotel Management or related field
- Experience in corporate campuses / large-scale F&B setups
- Exposure to multi-vendor and experience-led environments
Key Traits We're Looking For
- Entrepreneurial mindset treats the account like their own business
- Creative thinker able to design engaging experiences, not just execute
- High ownership & execution focus
- Strong empathy for consumers understands what drives participation
- Data-driven with attention to detail
- Curiosity & hunger to explore new ideas
Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
