Key Account Manager

About BlitzNow

BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-

time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands

by making Same-Day delivery more convenient, reliable, and affordable.

Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 3040% increases in website conversions

and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first

team obsessed with delivery excellence.

About the Role

As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will

own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands ensuring

they scale and succeed with BlitzNow month on month.

This is a high-ownership, client-facing role at the intersection of data, relationships, and operations. If you love

building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup

environment this role is for you.

Key Responsibilities:-

1. Account Management & Retention

Own end-to-end management of enterprise accounts after Sales handover

Build and maintain strong relationships with key stakeholders at each client

Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients

on track

Be the single point of contact for escalations and resolution across your portfolio

2. Revenue Growth

Drive consistent Month-on-Month revenue expansion across your account portfolio

Identify and execute upselling and cross-selling opportunities within existing accounts

Pitch expansion of services to new cities, categories, or fulfilment models

Proactively manage churn risk and take ownership of account retention

3. Client Engagement

Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and

leadership

Run structured business reviews presenting delivery performance and growth opportunities

Share inputs on network expansion aligned to client strategy and growth plans

4. Data & Reporting

Analyse delivery performance across key lanes and share actionable insights with clients

Maintain accurate CRM records and contribute to MIS and performance reporting

Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We are Looking For

Must Have

Bachelor's degree with 24 years of experience in Key Account Management, Client Success, or B2B

Sales

Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred

Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)

Proven track record of owning revenue targets and growing accounts

You'll Thrive Here If You Are...

Data-driven comfortable with delivery analytics, performance metrics, and data storytelling

A relationship builder proven ability to manage enterprise stakeholders including C-suite

Revenue-oriented track record of expanding wallet share within existing accounts

An owner you take full accountability, escalate smartly, and operate with minimal supervision

An effective communicator clear and confident in both client-facing and internal settings

Adaptable energised by fast-paced, ambiguous environments

Good to Have

Understanding of same-day, express, or quick-commerce delivery operations

Experience managing delivery SLAs with D2C or eCommerce brands

Prior experience in an incentive-linked, target-driven account management role