Key Account Manager

Role Description

• Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.
• Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
• Address client concerns and ensure the resolution of issues in a timely manner, with follow- up when appropriate.
• Field account and product related direct calls from clients for issues and requests that require Account Manager Involvement.
• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.
• Identify Accounts whose revenue may be shrinking so as to address any at risk customers and reach out to these accounts to ensure they are retained as customers.
• Coordination between operations team to find out ways to retain and increase customers
• Conduct strategic account reviews regularly to review service needs and usage trends.

Competencies:

• Ability to encourage/influence customers to extend and/or expand use of various ITH services.
• Good Relationship Management & service focus Skills.
• Excellent Communication & Presentation skills.
• Interpersonal & Influential skills.
• Experienced & seasoned key account management professional with the industry know how.
• Through knowledge of tour & travel industry so as to be able to effectively exploit the latent as well as opportunities.

Educational Qualification:

• MBA
• Graduate /PG in Travel & Tourism Management / Hotel Management

Experience:

Minimum 2-4 years of relevant experience in the travel industry. The ideal candidate must have strong passion to provide solution and penchant for customer care. Clear understanding of building report and relationship with clients is essential.