Job Description – Assistant Manager / Key Account Manager (AM/KAM)

Location

Colaba, Mumbai

Employment Type

Full-time | Work from Office

Working Days & Shift

• 5 Days Working (Monday to Friday)
• Shift Timing: 10:00 AM to 7:00 PM

Compensation

• CTC: ₹8–9 LPA (Based on experience, skills, and interview performance)

About the Role

We are looking for an experienced Assistant Manager / Key Account Manager (AM/KAM) to manage enterprise relationships, drive stakeholder engagement, and oversee operational delivery. This is a hybrid role that combines Key Account Management, Client Success, Stakeholder Management, and Operations Management.

The ideal candidate will be responsible for managing enterprise clients, coordinating with internal operations teams, ensuring successful execution of legal recovery and dispute resolution workflows, and driving client satisfaction while contributing to business growth.

Key Responsibilities

Enterprise Account Management

• Serve as the primary point of contact for enterprise and B2B clients.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Understand client objectives and provide strategic support to meet business requirements.
• Conduct regular reviews and ensure high levels of client satisfaction.

Stakeholder Management

• Act as a liaison between enterprise clients, external stakeholders, and internal teams.
• Maintain clear communication regarding project updates, priorities, and deliverables.
• Manage stakeholder expectations and ensure timely resolution of concerns.
• Maintain records of communications, commitments, and action plans.

Operations Management

• Work closely with operations teams to manage day-to-day execution and workflow delivery.
• Monitor operational performance and ensure adherence to service commitments.
• Identify process improvement opportunities to enhance efficiency and productivity.
• Ensure seamless coordination between clients and internal teams.

Legal Recovery & Dispute Resolution Coordination

• Manage and oversee workflows related to legal recovery and dispute resolution matters.
• Coordinate with stakeholders involved in SARFAESI, Arbitration, Section 138, Section 25, and related recovery processes.
• Track case progress and ensure timely updates to enterprise clients.
• Escalate critical issues and drive resolution through appropriate channels.

Team Leadership

• Lead, mentor, and manage a team of at least 5 members.
• Monitor team performance and provide guidance to achieve operational objectives.
• Ensure effective workload allocation and team productivity.
• Support team development and capability-building initiatives.

Revenue Growth & Account Expansion

• Identify opportunities for cross-selling and account growth.
• Support commercial discussions and contract negotiations.
• Collaborate with leadership teams to drive account expansion strategies.
• Contribute to revenue growth across assigned accounts.

Data Analysis & MIS Reporting

• Analyze large datasets to identify trends, risks, and business opportunities.
• Prepare MIS reports, dashboards, and client-facing reports.
• Generate actionable insights using Excel and operational data.
• Support management decision-making through data-driven recommendations.

Product & Process Improvement

• Gather stakeholder feedback and operational insights.
• Recommend improvements in products, services, and operational processes.
• Support implementation of new workflows, process upgrades, and functional enhancements.
• Train stakeholders and internal teams on new initiatives where required.

Required Skills & Qualifications

Experience

• 3–4+ years of relevant experience in Key Account Management, Enterprise Operations, Client Success, Stakeholder Management, or Program Management.
• Experience managing multiple enterprise/B2B clients.
• Prior team management experience leading a team of at least 5 members.
• Experience working with cross-functional teams and enterprise projects.

Domain Knowledge

• Good understanding of legal recovery and dispute resolution workflows, including:
• SARFAESI
• Arbitration
• Section 138 Matters
• Section 25 Matters
• Collections and Recovery Processes

Technical Skills

• Advanced proficiency in MS Excel.
• Strong experience in MIS reporting, data analysis, and dashboard preparation.
• Experience using CRM tools and operational tracking systems.
• Ability to work with large datasets and derive actionable insights.

Core Competencies

• Excellent written, verbal, and drafting skills.
• Strong stakeholder and relationship management abilities.
• Proven ability to engage with CXOs, Founders, and senior business leaders.
• Strong analytical and problem-solving skills.
• Excellent negotiation and conflict-resolution abilities.
• High ownership and execution-oriented mindset.
• Ability to independently manage client relationships while coordinating with internal operations teams.

Candidate Profile

• Bachelor's degree in Business Administration, Operations, Management, Commerce, Law, or a related field.
• Strong leadership, communication, and coordination skills.
• Comfortable managing multiple stakeholders and priorities simultaneously.
• Willingness to take ownership and work in a fast-paced environment.
• Strong customer-centric and solution-oriented mindset.

Candidates Who May Not Be a Fit

• Candidates unwilling to take on a hybrid KAM + Operations role during the initial phase.
• Candidates with purely operational experience and no client-facing or stakeholder management exposure.
• Candidates lacking understanding of legal recovery, collections, or dispute resolution workflows.

Preferred Notice Period

• Immediate Joiners to 30 Days Notice Period Preferred.