Key Account Manager

GRNconnect is a B2B hotel booking platform, offering access to over 400,000 hotels and 200,000 apartments globally, along with services such as transfers and activity tours. As the flagship product of Aman Travels Limited, established in 1993, GRNconnect has a network of over 30,000 registered agents across 108 countries and continues to expand rapidly. The platform integrates state-of-the-art technology, consolidating global hotel inventory through partnerships with 60+ trusted global suppliers. With a focus on user experience, the platform is designed for seamless booking at competitive rates, supported by a dedicated in-house technology team and a 24/7 customer support center. GRNconnect's innovative API enables efficient global distribution with advanced technology and streamlined formats.

This is a full-time on-site Key Account Manager role located in New Delhi. The Key Account Manager will nurture relationships with key client accounts, ensure the satisfaction of partner agents, and drive business retention and growth. Responsibilities include strategic business planning, identifying new opportunities, and providing exceptional customer service to enhance the overall client experience. The individual will act as the primary point of contact for key accounts and collaborate with internal teams to meet client needs effectively and achieve business goals.

• Strong Account Management and Key Accounts skills to effectively develop and maintain client relationships
• Proficient in Business Planning and Analytical Skills to identify opportunities and strategize growth initiatives
• Excellent Customer Service skills to address client needs and provide a seamless service experience
• Ability to work collaboratively with cross-functional teams and handle a high degree of responsibility
• Relevant experience in account management, travel, or hospitality industries is advantageous
• Bachelor's degree in Business Administration, Hospitality, or a related field preferred
• Strong communication and negotiation skills