Company Description
Gene Solutions is a global leader in biotechnology, providing an advanced array of genetic testing services powered by Next-Generation Sequencing and proprietary AI algorithms. Our services encompass non-invasive prenatal testing, cancer screening, genomic profiling, and treatment monitoring using cutting-edge technologies such as cell-free DNA and circulating tumor DNA. Founded in 2017 and headquartered in Singapore, the company operates 14 NGS labs worldwide, including CAP-accredited centers in Singapore, Vietnam, and the USA. With over three million tests completed, we are committed to delivering accessible genetic insights to more than 5,000 hospitals and clinics across multiple regions, including Southeast Asia, Greater China, India, and beyond.
Role Description
This is a full-time, on-site role based in Delhi, India, for a Key Account Manager at Gene Solutions. The Key Account Manager will be responsible for building and maintaining strong relationships with key accounts, developing business plans to meet client needs, and offering tailored solutions to support their objectives. Day-to-day tasks include managing customer interactions, providing top-tier customer service, analyzing client data to identify growth opportunities, and collaborating with internal teams to achieve shared objectives.
Qualifications
- Strong account management and key account management skills, with experience in managing and maintaining client relationships.
- Proficiency in business planning and an ability to develop tailored solutions for client needs.
- Excellent analytical skills for evaluating data and identifying growth opportunities.
- High-level customer service skills, with a focus on enhancing client satisfaction and retention.
- Demonstrated ability to communicate effectively and collaborate with diverse teams and stakeholders.
- Proven track record in healthcare, biotechnology, or a related sector is a plus.
- Bachelor's or higher degree in science, business, or a related field is preferred.
