Key Account Manager

Job Title: Key Accounts Manager (KAM)

Location: Mumbai, Goregaon

Department: Sales / Business Development

Company Overview:

Established in 1962, Crystal Cold Chain has over 60 years of experience in delivering reliable temperature-controlled storage and logistics solutions across India. We specialize in Portable Cold Storage Containers, Cold Storage Warehouses, and temperature-controlled transportation services, ensuring safe and efficient handling of temperature-sensitive goods. Our solutions support a wide range of industries, including FMCG, Pharmaceuticals, Agriculture, Meat & Seafood, Chemicals, Quick Commerce, and other temperature-sensitive sectors. With a strong legacy of trust and operational excellence, Crystal Cold Chain continues to provide flexible and dependable cold chain solutions tailored to modern industry needs.

Role Summary:

We are looking for a high-calibre KAM – Key Account Manager to join Crystal Logistics Cool Chain — one of India's fastest-growing cold chain infrastructure companies. This role sits within the SALES function and offers a rare opportunity to build, own, and scale something meaningful.

Key Responsibilities:

• Own strategic accounts with full revenue accountability
• Drive YoY growth from key clients
• Manage executive-level relationships with CXOs & VPs
• Handle contract renewals & long-term agreements
• Facilitate Quarterly Business Reviews with key accounts

Key Performance Indicators (KPIS):

• Key account revenue growth of 20% year-on-year
• Renewal rate above 90% for all key accounts
• QBR is facilitated every quarter without exception
• NPS / satisfaction score above company target
• Zero surprise churn from any key account

Qualification & Experience:

• Graduate / MBA
• 3–7 years key account management
• B2B enterprise clients preferred
• Cold chain / logistics / industrial preferred

Before You Apply:

• Salary Details: Share your current salary and expected CTC.
• Role Overview: Provide a short introduction and outline your current responsibilities and achievements.