Key Account Manager

About Billeasy

Billeasy is a fintech company transforming how consumers and businesses connect through offline-to-online SaaS solutions. We power digital transactions, loyalty, and engagement for major retail brands and government mass transit networks across India. Our technology sits at the intersection of physical and digital, helping millions of commuters and shoppers interact with brands in smarter, more seamless ways.

The Role

As Key Accounts Manager, you will own Billeasy's most strategic client relationships across retail and transit. This is a senior, high-trust role. You will be the person clients call, the person leadership relies on, and the person who turns a good account into a great one.

What You Will Do

1. Strategic Account Ownership

• Own a portfolio of Billeasy's most critical retail chain and government transit accounts, acting as their primary strategic partner.

• Build and maintain detailed account plans for each client, mapping their business objectives to Billeasy's product capabilities across payments, loyalty, and consumer engagement.

•Conduct thorough discovery of each client's organizational structure, decision-making hierarchy, and procurement cycles to build influence at the right levels.

•Establish yourself as a trusted advisor within client organizations, providing proactive strategic input beyond the immediate scope of the Billeasy contract.

•Ensure each key account consistently derives measurable, demonstrable business value from the Billeasy platform.

2. Key Account Management and Relationship Building

• Build and sustain multi-level relationships within each key account, maintaining active engagement with operational leads, finance contacts, and C-suite or government authority stakeholders.

•Lead quarterly business reviews with client leadership, presenting platform utilization data, ROI metrics, and forward-looking growth opportunities in a structured, data-backed format.

•Maintain a stakeholder map for each account, ensuring Billeasy has relationship coverage beyond a single point of contact to reduce key-person risk.

•Develop a communication rhythm for each account, balancing proactive outreach with responsive support to maintain high engagement and visibility.

•Coordinate with internal product, technology, and operations teams to ensure all client deliverables are met on time and at the required quality standard.

3. Client Relationship Management

•Act as the senior escalation point for all issues within your portfolio, coordinating internal resolution teams and managing client communication with full transparency and urgency.

•Design and implement structured engagement routines including onboarding reviews, health check calls, and satisfaction assessments across the account lifecycle.

•Track and act on client satisfaction signals systematically, channelling recurring concerns into structured product and service improvement briefs for internal teams.

•Manage client expectations actively, ensuring full alignment on delivery timelines, product capabilities, and commercial terms to prevent disputes or miscommunication.

•Represent the voice of the client internally, ensuring that strategic account feedback shapes product roadmap decisions and operational priorities at Billeasy.

•Identify and activate client participation in co-marketing, case studies, and reference programs to strengthen Billeasy's market credibility.

4. Revenue Growth and Expansion

•Drive upsell and cross-sell across Billeasy's product suite by identifying new use cases within existing accounts, including additional payment touchpoints, expanded loyalty programs, and new digital engagement layers.

•Build expansion proposals with clear ROI narratives tailored to each client's business priorities, and lead commercial conversations through to closure.

•Identify whitespace within existing accounts where Billeasy's platform is underutilized, and develop adoption plans to close those gaps.

•Coordinate with the business development team to ensure warm account intelligence is leveraged for net new revenue opportunities at client group or network level.

•Consistently meet or exceed quarterly expansion revenue targets for the assigned portfolio.

5. Contract Renewal and Commercial Negotiations

•Lead the full renewal cycle for all key accounts, initiating conversations with sufficient lead time to avoid reactive renegotiation.

•Structure commercial terms that reflect the depth of value Billeasy delivers, while maintaining alignment with internal pricing and margin guidelines.

• Identify and mitigate renewal risks early, developing retention strategies for accounts showing disengagement or competitive exposure.

• Ensure all contract amendments, extensions, and commercial agreements are documented accurately and shared with internal stakeholders in a timely manner.

6. Reporting and Revenue Forecasting

• Maintain accurate account health and revenue forecast data in the CRM, delivering regular portfolio updates to leadership.

• Prepare structured reports covering retention risk, expansion pipeline, commercial performance, and account health scores for leadership review.

• Support quarterly and annual business planning by providing reliable, data-driven forecasts on renewal timelines, expansion potential, and churn risk.

•Maintain a clear view of pipeline across the portfolio at all times, ensuring leadership has sufficient visibility for resource allocation and go-to-market decisions.

7. New Business Development Support

• Partner with the business development team to provide account intelligence, referral introductions, and strategic context for new business opportunities at group or network level.

• Identify new business leads arising from client conversations and route them to the business development team with structured briefs.

• Represent Billeasy at industry events, client-hosted forums, and networking opportunities to build brand visibility and generate relationship-driven pipeline.

What You Bring

Must-Haves

•      3 to 5 years of experience in key account management, client servicing, or B2B sales in a client-facing capacity.

•      Demonstrated ability to retain, grow, and expand a strategic client portfolio.

•      Analytical mindset with comfort around account metrics, commercial data, and reporting.

•      Excellent communication and negotiation skills, with experience engaging senior stakeholders.

•      Proven ability to meet or exceed revenue and retention targets.

Nice-to-Haves

•      Experience in fintech, SaaS, retail, or government transit sectors.

•      Familiarity with CRM and account management tools such as Salesforce or HubSpot.

•      Bachelor's degree in Business, Marketing, or a related field.

Why Billeasy

•      Modern office in Versova, equipped with Apple products, large monitors, and a well-stocked pantry.

•      Close-knit team culture with real ownership and accountability from day one.

•      Direct access to senior leadership and genuine cross-functional collaboration.

•      Honest feedback, consistent learning, and real career growth.

•      Regular team events and a workplace that genuinely feels like one.

Apply

Interested

Fill out the application form at: https://airtable.com/app7rKlx7QINmRw4j/shr0O2mHtnxObC57d

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