Company: Kidvento Education and Research
Position: Key Account Manager - Schools (Renewals, Collections & Growth)
Location: Bangalore
To apply: [Confidential Information]
Experience: 3 - 5 Years
About Ulipsu
Ulipsu is India's leading K10 digital skilling platform, empowering schools and students with 21st-century skills. With a strong presence in private schools, CSR, and international markets, Ulipsu helps institutions integrate skill-based learning seamlessly into their ecosystem.
Role Overview
The Key Account Manager (KAM) will be responsible for driving collections, ensuring renewals, and building strong, long-term relationships with partner schools. This role demands a balance of financial discipline, stakeholder engagement, and relationship management to ensure customer satisfaction and business continuity.
Key Responsibilities
1. Collections & Renewals
- Ensure 100% fee collection within defined timelines.
- Track invoices, outstanding dues, and payment schedules.
- Drive proactive renewal discussions 3–4 months before expiry.
- Work closely with finance for reconciliations and escalations.
2. Stakeholder Engagement & Relationship Management
- Engage regularly with School Owners, Principals, SIOs, Teachers, Students, and Parents.
- Conduct structured business reviews with school management.
- Support SIOs with training, motivation, and incentive programs.
- Ensure active participation of students in Ulipsu activities and events.
- Strengthen parent-school perception by sharing student achievements.
3. Growth & Value Building
- Position Ulipsu as a long-term partner through consistent engagement.
- Identify opportunities for upselling, cross-selling, and referrals.
- Build renewal champions within schools for smoother decision-making.
4. Reporting & Metrics
- Maintain dashboards on collections, renewals, and stakeholder engagement.
- Report risks, opportunities, and engagement activities on a weekly basis.
- Track and achieve KPIs: collection efficiency, renewal %, engagement scores, and upsell/referrals.
Key Skills & Competencies
- Strong relationship management and interpersonal skills.
- Excellent negotiation and conflict-resolution skills.
- Proficiency in collection management and account tracking.
- Ability to manage multiple stakeholders with empathy and authority.
- Strong presentation, communication, and reporting skills.
- Willingness to travel frequently for school visits.
Qualifications & Experience
- Bachelor's degree in Business, Management, or related field (MBA preferred).
- 3–5 years of experience in account management, renewals, collections, or customer success, preferably in EdTech / B2B SaaS / education services.
- Proven track record of driving renewals and managing key accounts.
What We Offer
- Opportunity to work with one of India's fastest-growing EdTech companies.
- A high-impact role with direct visibility on business outcomes.
- Career growth opportunities in a rapidly scaling organization.
