ITSM Consultant
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We are looking for ITSM professionals with hands-on experience in platforms such as ServiceNow, Jira Service Management, ManageEngine, BMC Remedy, Ivanti, Cherwell, Freshservice, or similar enterprise service management tools.
Experience in Incident, Change, Problem, Request Management, CMDB, and Knowledge Management
Workflow configuration, automation, SLAs, approvals, notifications
REST APIs, integrations, and application support
Understanding of ITIL processes and service management concepts
Strong stakeholder communication and troubleshooting skills
⭐ Preferred: BMC Helix ITSM, SQL, reporting, low-code/no-code platforms, SaaS migration experience
Kamlax Global Technologies is a leading IT services & business solution provider delivering cutting edge technology solutions to enterprises across the world.
we add value to organizations through a synergy of skills, technology insight, innovation, products and services that orchestrate our customer's business to perfection. Our expertise bridges the gap between the businesses and IT and offers detailed, process-driven solutions enabling our customers to enhance productivity and achieve better ROI.
Job ID: 152169869
Skills:
business workflows , Database Concepts, Networking, Containers, Cloud Technologies, Innovation Suite, BMC Helix Atrium Integrator, BMC Helix ITSM, Atrium CMDB, Digital Workplace, HelixGPT, BMC Helix Dashboards
Skills:
Servicenow, Itsm, Itil, Cmdb, Change Management, Incident Management, Problem Management, Rest Api, Integration, Workflow, Service Request, Sql, It Service Management, JiraSm
Skills:
Elasticsearch, Data pipelines, Application architectures, Networking fundamentals, Event Management, OpenSearch, Data AIOps, ServiceNow Event Management, Windows server environments, ServiceNow ITOM, CMDB and CI relationships
