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Required Skills:
ServiceNow / Jira Service Management / ManageEngine / BMC Remedy / Ivanti / Cherwell / Freshservice
ITIL & ITSM processes
Incident, Change, Problem & Service Request Management
Knowledge Management & CMDB
Workflow configuration, forms, approvals & notifications
SLA management & automation
REST APIs, Web Services & third-party integrations
Application support & troubleshooting
Business user and customer stakeholder management
Good to Have:
BMC Helix ITSM / Remedy AR System
Low-code / No-code platforms
SQL & reporting
SaaS migration / modernization experience
Kamlax Global Technologies is a leading IT services & business solution provider delivering cutting edge technology solutions to enterprises across the world.
we add value to organizations through a synergy of skills, technology insight, innovation, products and services that orchestrate our customer's business to perfection. Our expertise bridges the gap between the businesses and IT and offers detailed, process-driven solutions enabling our customers to enhance productivity and achieve better ROI.
Job ID: 152170813