International Voice Process

Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Resolve customer queries and issues quickly and efficiently over the phone.
• Maintain accurate records of all customer interactions and transactions.
• Follow communication scripts and guidelines when handling different topics to ensure consistency.
• Ensure customer satisfaction and provide a high level of professional customer support.

Skills & Competencies

• Communication Skills:
• Excellent verbal and written communication skills in English are mandatory.
• The ability to articulate clearly and effectively to an international customer base.
• A confident and positive tone of voice.
• Technical & Professional Skills:
• Basic computer proficiency, including the ability to navigate multiple systems simultaneously.
• Familiarity with CRM software or other customer service tools is a plus.
• A positive attitude and a strong willingness to learn and adapt.
• The ability to work independently and as part of a team.

Qualifications

• Education:
• 10+2 (Intermediate) / Any Graduate (any stream).
• Experience:
• Candidates with prior experience in an international BPO environment will be preferred and compensated accordingly.
• Freshers are highly encouraged to apply.

Compensation & Benefits

• Salary:
• Package for Freshers up to 3.5 LPA.
• Package for Candidates with relevant experience up to 6.5 LPA.
• Benefits:
• Competitive salary and performance-based incentives.
• Paid training will be provided to all new hires.
• A friendly, supportive, and dynamic work environment.
• Significant career growth opportunities.
• Shift:
• Rotational Shifts (5 days working in a week).

How to Apply

To apply for this exclusive hiring opportunity, please send your updated resume directly to:

HR ISHA

• Phone: 7447719444
• Email: [Confidential Information]