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International Voice Process | Insurance

Ghrs Training
Pune
0-3 Years
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Job Description

Job Description:

  • Handle inbound and outbound calls for international insurance customers
  • Provide assistance related to policy information, claims, billing, renewals, and documentation
  • Understand customer queries and provide accurate, timely solutions
  • Update customer records and maintain accurate documentation of interactions
  • Ensure compliance with insurance regulations and internal guidelines
  • Escalate complex queries to senior support or backend teams as required
  • Meet defined performance metrics including AHT, CSAT, and call quality standards
  • Maintain a high level of professionalism and empathy in every customer interaction

More Info

Job Type:
Permanent Job
Industry:
Training
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Ghrs Training

At GHRS Training LLP, we are dedicated to empowering individuals with the skills that matter in today’s dynamic job market. As the training arm of Genesis HRS, we bring our deep industry knowledge and recruitment expertise to design practical, market-driven training programs. We specialize in preparing freshers and early-career professionals for successful careers through hands-on learning in recruitment, HR operations, and other high-demand domains. Our vision is to evolve into a multi-skill training hub, offering specialized programs tailored to current and emerging industry needs.

Job ID: 121110011

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Last Updated: 24-10-2025 09:43:35 AM
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