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Responsibilities:
- Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week.
- Utilize strong command of the English language to clearly articulate solutions and empathetically engage with customers.
- Develop an expert, dynamic understanding of the company's products and services to effectively address customer concerns.
- Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem.
- Demonstrate a high degree of ownership and ensure customer satisfaction.
- Engage customers across multiple mediums, including chat, phone, and offline communication.
Qualifications:
- Bachelor's degree or higher.
- 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.
- Strong problem-solving abilities and the ability to remain composed in challenging situations.
- Ability to work with minimal supervision.
- The ability to join immediately
- Willingness to work from our office in Bangalore location.
- Must have experience in driving product-led experiences
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
LTIMindtree is a global technology consulting and digital solutions LTIMindtree company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by more than 90,000 talented and entrepreneurial professionals across 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile L&T Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
For more, please visit www.ltimindtree.com.
Job ID: 144645949
