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International Voice Process Executive

0-5 Years
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  • Posted a month ago
  • Over 50 applicants
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Job Description

  • Mahadevpura (International Chat Freshers)
  • Manyata Tech Park & BTM Layout (International Voice Experienced)
  • Bellandur (International Voice Customer Support Freshers & Experienced)

Experience: 0 5 years (Freshers and Experienced)

Qualification: UG / Graduate (Graduate mandatory for freshers in some roles)

We are looking for enthusiastic candidates to join our International Voice and Chat processes. You will handle customer interactions professionally, delivering timely solutions and maintaining high satisfaction levels. This role offers an opportunity to work with international clients and gain valuable exposure to global customer support practices.

Key Responsibilities:

  • Handle inbound and outbound international customer calls and chats professionally.
  • Understand customer issues and provide timely, effective solutions.
  • Maintain a high level of customer satisfaction through prompt and accurate responses.
  • Document customer interactions and update records appropriately.
  • Achieve individual and team performance targets such as resolution time, quality, and customer satisfaction.
  • Escalate complex issues to relevant teams while ensuring proper follow-up.

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

Wroots Global is a new age comprehensive Recruitment Solution provider of Talent Acquisition and Recruitment Process Outsourcing solutions. We operate across various industry sector with each division of our business providing a knowledgeable and trustworthy service to specialized areas of the market. Our leadership team are alumni of premier education institutions in India. We come with several decades of collective experience working for global services and consulting firms and understand what helps organizations succeed and what gets people engaged. We help you find, attract and keep talented professionals nationwide so that these trailblazers can continue pushing new boundaries. Our aim is to become leading partner with their clients and provide solutions in the areas of Recruitment, Staffing, RPO, Leadership Hiring and hiring Gig workforce for the clients. Our vision is to assist our clients in the search of outstanding executives of today, who will become visionary leaders of tomorrow. We believe in thorough communication while working on every search assignment with utmost integrity and total dedication.

Job ID: 138333639