Description
We are seeking an International Voice Process Executive to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer service to our international clients through effective communication and problem-solving skills. This role requires a strong commitment to customer satisfaction and the ability to handle a variety of customer inquiries.
Responsibilities
- Handle inbound and outbound calls for international clients.
- Provide excellent customer service and support to ensure customer satisfaction.
- Resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to achieve performance targets and goals.
- Adhere to company policies and procedures while handling customer inquiries.
Skills and Qualifications
- Excellent verbal and written communication skills in English and other languages is a plus.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and manage time effectively.
- Proficiency in using computer systems and software applications.
- Customer service orientation with a positive attitude.
- Prior experience in voice process or customer support is preferred but not mandatory.
