Job Title: Inside Sales Executive / Customer Engagement Associate
Location: Pune (Work from Office)
Shift: US/EST/IST (May change) Department: Sales & Customer Support
About the Role: We are looking for an energetic, confident, and customer-focused professional who will handle outbound and inbound calls, engage with prospects, understand their requirements, and convert them into qualified opportunities. You will act as the first point of contact, creating a strong brand impression and building long-term customer relationships.
Key Responsibilities
- Initiate outbound calls to prospective leads and introduce company offerings.
- Handle inbound calls and assist customers with inquiries and product information.
- Understand customer needs and position the right product or solution.
- Maintain timely follow-ups and track status of leads in CRM.
- Collaborate with Sales and Customer Success teams on warm leads and conversions.
- Meet weekly/monthly targets related to lead generation and engagement.
- Ensure excellent customer experience during every interaction.
Qualifications
- Graduate in any field (BBA/B.Com/MBA preferred).
- Prior experience in telecalling / inside sales / customer support is an added advantage.
- Excellent communication skills (Englishverbal and written).
- Comfortable working in US Shifts.
Key Skills
- Strong communication and interpersonal skills
- Customer handling and relationship-building
- Ability to engage confidently over phone/video calls
- Positive attitude, goal-oriented, and self-motivated
Why Join Us
- Opportunity to work with an international client base
- Performance-based incentives
- Learning and career growth in sales & customer success
