Job Title: Executive – Inside Sales
Department: Assisted Buying
Location: Mumbai (Vikhroli West)
Employment Type: Full-Time
Work Mode: On-site
Shift Timing: 10:00 AM – 7:00 PM
Working Days: 6 Days (1 Rotational Off)
Interview Mode: Virtual
Reporting To: Assistant Manager – Assisted Buying
Position Overview
We are looking for dynamic, confident, and result-driven Inside Sales Executives to join our Assisted Buying Team. The role focuses on engaging high-intent customers who have shown interest but have not completed their purchase journey.
You will be responsible for converting warm leads through a mix of inbound and outbound interactions, understanding customer needs, resolving concerns, and guiding them toward successful purchase decisions.
Key Responsibilities
- Connect with potential customers who have:
- Added items to cart but not completed checkout
- Browsed products without transacting
- Registered but not made a purchase
- Received cashback or promotional offers
- Raised enquiries via call, chat, WhatsApp, or website
- Make proactive outbound calls to re-engage and convert leads
- Handle inbound queries across multiple channels (Call, Chat, WhatsApp, Website)
- Understand customer requirements and recommend suitable products
- Address objections and guide customers through the buying process
- Assist customers in locating the nearest physical store when required
- Collaborate with Marketing and CRM teams for lead management
- Maintain accurate records of interactions and follow-ups in CRM systems
- Achieve and exceed sales, conversion, and revenue targets
- Share customer insights to improve overall buying experience
Key Performance Indicators (KPIs)
- Lead Conversion Rate
- Daily/Weekly Call Volume
- Revenue Generated per Executive
Required Skills & Qualifications
- Graduate in any discipline
- 0–1 years of experience in Inside Sales / Tele Sales / Customer Engagement
- (eCommerce or retail experience preferred)
- Strong communication skills in English and regional languages
- Proven ability to convert leads into sales
- Comfortable working with CRM tools and digital communication platforms
- Target-oriented, self-motivated, and performance-driven
- Ability to thrive in a fast-paced, on-site sales environmen
You can send your resume directly via WhatsApp at 7428402465 Or Mail me [Confidential Information]
