Inside Sales Executive

Role Purpose: Contributing to increasing sales by delivering opportunities to sales teams

COMPETENCIES: (Rank based on the importance)

1. Customer Centricity
2. Process & Detail orientation
3. Planning & Result Orientation
4. Influencing & Persuasion
5. Partnering & Collaboration
6. Team Work & Conflict Management
7. Systems Thinking & Designing
8. Creative thinking & Exploration
9. Analytical & Problem Solving
10. Business acumen

SKILLS:

1. Communication & conversational
2. English/Hindi (Added advantage Tamil, Marathi, Telugu, Gujarati, Kannada)
3. Probing
4. Persuasion & convincing

TRAITS IDENTIFIED FOR THE POSITION:

1. Empathy
2. Inquisitive
3. Explorative

KNOWLEDGE:

1. Any Graduate
2. 1-2 years exp.
3. Cultural sensitive

DETAILED JOB DESCRIPTION: (HIGHLIGHT CRITICAL ACTIVITIES)

1. To extract Projects/Leads/Tenders(MQLs) from various online sources based on
2. strategic briefs received from business teams
3. To upload extracted Leads, Tenders and MQLs into Zoho CRM and assign it to
4. outbound lead generators
5. To screen (receive and make call) incoming inquiries via phone/whatsapp/email as
6. soon as possible and Nurture it by sharing technical/commercial information.
7. Transferring the leads to sales once it is ascertained that it is an established
8. opportunity.

KEY RESULT AREAS

1. Projects extraction
2. SQL generation
3. Leads closures

KEY PERFORMANCE INDICATORS CORRESPONDING

TO KRAs

1. Project Extracted (for outbound inside sales
2. reps)
3. a. Count of Projects extracted (PE)
4. b. The total potential generated from
5. outbound activity.
6. SQL generation (inbound)
7. a. First contact response time
8. b. MQL/SQL
9. c. Leads converted/SQL
10. d. Potentials won/SQL
11. e. Leads and Potential conversion
12. duration
13. CAREER PATH FOR NEXT 5 YEARS (Please state 2 to 3 options):
14. Frontline BD
15. OR
16. Frontline Sales
17. OR
18. Channel Sales