AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.
GENERAL DESCRIPTION OF ROLE:
- Group Manager is accountable for the overall management of client services and colleagues within the group. Portfolio would include different products & services globally in Health Portfolio.
- The Group Manager is accountable for meeting or exceeding client's delivery expectations to ensure satisfaction, and the retention and future expansion of business. For new client relationships, the GM is responsible for establishing the client relationships prior to live date, as well as preparing for the ongoing environment
JOB RESPONSIBILITIES:
- Accountable for all deliveries at a regional level
- Deliver projects through direct reports with a span of 20-30 team members (including Operations Managers) and ensure adherence to timeline, quality, cost
- Ownership of Manager's career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education and coaching
- Ensure job rotation of colleagues to facilitate learning
- Manage people managers , careers, attrition and Employee engagement
- Manage and own stakeholder relationships and acts as first point of escalation for projects
- Identify and promote job exchange opportunities outside of business unit
- Business Development - showcase operation center capabilities across organization, source new business
- Drive operational efficiencies through quality, technology, automation and standardization initiatives
- Responsible for efficient resource allocation, capacity and budget utilization to ensure profitable delivery
- Work closely with Unit Manager to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.
- Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team.
- Risk Analysis and mitigation - Understanding of high impact risks, develop mitigation plans and governance
- Succession planning for critical roles
- Training needs assessment for wider team
- Collaborate with support functions - TD, Quality, HR etc. to drive initiatives
- Facilitate Research & Development activities - support in developing white papers, product development, insights, marketing collaterals etc.
SKILLS/COMPETENCIES REQUIRED:
- Excellent interpersonal, communication skills
- Proven multi stakeholder management experience
- Strong Program and Portfolio Management experience
- Adaptability to a changing and high growth environment
- Demonstrated Change Management capability for self and teams
- Client management/ relationship management
- Ability to understand end consulting solution
- Leverage technology to bring efficiencies and improve quality
- Contribute to improving technology solutions and its applications
- Identify new technology & tool requirements and acquire/ develop process knowledge
- Experience in handling large teams .
- Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities
- Plans and organizes work where the complexity or volume of activities requires considerable co-ordination
- Flexibility to work with gross geographical teams .
- Self-motivated and has the ability to deliver on stretch targets
- Displays big picture thinking, as a strategic contributor to the broader business strategy
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
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