Human Resources Manager

Job Purpose:

To lead and manage the human resource functions of the hospital, including recruitment, employee relations, performance management, statutory compliance, and training, thereby supporting a motivated, efficient, and service-oriented workforce in a healthcare environment.

Key Responsibilities:

1. Recruitment & Staffing

· Manage end-to-end recruitment for clinical, paramedical, and non-clinical roles.

· Coordinate with department heads to understand manpower requirements.

· Ensure proper onboarding, induction, and background verification of new joiners.

· Issuing letters

· Complete Exit and F&F formalities.

2. Employee Records & Attendance

· Maintain up-to-date employee records in HRMS/HIS systems.

· Oversee biometric attendance, leave records, and shift scheduling.

· Generate monthly attendance and payroll reports for the finance department.

· Issuing memos, warning letters, penalties, etc, to the employees as a disciplinary action and maintaining its record.

3. Performance Management

· Competency Mapping

· Coordinate annual and probation performance reviews.

· Assist HODs in setting KRAs and evaluating staff performance.

· Implement corrective actions, appraisals, and recognition programs.

4. Employee Engagement & Welfare

· Organize employee welfare activities, staff celebrations, and feedback sessions.

· Address grievances and conduct counselling sessions when required.

· Create a positive and respectful workplace culture.

5. Training & Development

· Identify training needs and prepare the hospital training calendar.

· Coordinate clinical and soft skills, Induction training, fire drills, BLS, infection control, Emergency Codes, etc.

· Maintain training attendance, feedback, pre- and post-training tests, and competency evaluation records.

6. Statutory Compliance

· Ensure compliance with labor laws, PF, ESI, MLWF, Gratuity, and other benefits.

· Handle audits and documentation for NABH, JCI, and labour department inspections.

· Maintain HR policies, SOPs, and disciplinary action protocols.

7. HR Reporting & MIS

· Prepare monthly HR dashboards: recruitment status, attrition, headcount, etc.

· Present HR metrics to management regularly for strategic planning.

· Maintain confidentiality of sensitive HR data and files.

Qualifications:

• Bachelor's degree in any discipline
• MBA/PG Diploma in HR or Hospital Administration preferred
• 5–10 years of HR experience, preferably in a hospital or healthcare setup
• Familiar with hospital HR software and labour laws, and statutory compliances

Key Skills:

· Strong interpersonal and communication skills

· Problem-solving and conflict resolution

· HR operations and documentation expertise

· Empathy and fairness in decision-making

· Awareness of hospital working environment and accreditation norms (e.g., NABH)

Proficiency in MS Office and HRMS tools