Human Resources Business Partner

PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021.

Policybazaar is at heart a data and technology company that has revolutionized the insurance market in India. We deploy cutting edge technology, use advanced data analytics and leverage AI/ML to offer customer centric products, optimised customer journeys, and ensure superior customer experience across the insurance value chain. We have had a major influence on how protection insurance products are bought in the country and are responsible for sourcing a significant portion of the market in Term and Health insurance.

In FY25, we sourced over 23.5K Crores of Premium and have been growing at 44% CAGR for the last five years. We have 10cr+ registered users and have provided insurance to 2cr+ people. We have an industry leading 93% market share of the online aggregator market.

Brands under the PB Fintech Umbrella: Paisabazaar.com, Policybazaar For Business, PB Partners, Policybazaar Dubai, PB Pay, Docprime.

Key Responsibilities

• Act as a trusted HR business partner to contact center leadership and employees.
• Own the end-to-end HRBP process for the call center, including workforce planning, employee relations, performance management, engagement initiatives, and retention strategies.
• Provide guidance and support to managers on HR policies, processes, and best practices.
• Drive initiatives around employee experience, motivation, and team-building.
• Resolve employee grievances, conduct investigations, and ensure compliance with organizational policies.
• Partner with business leaders to support organizational changes, workforce optimization, and talent development initiatives.
• Provide reports and analytics to leadership to support data-driven decision-making.

Experience

• 1+ years of experience in HR Business Partnering, specifically handling call center employees and the complete HRBP lifecycle.

Skills

• Strong communication skills with the ability to build relationships at all levels.
• Confident, solution-oriented, and proactive approach to problem-solving.
• Excellent leadership skills and ability to mentor or guide teams.
• Ability to handle employee relations sensitively and effectively.
• Good hands-on experience in MIS (reports, dashboards, HR analytics).
• Tamil & Telugu language proficiency preferred