Job Title - HRBP Lead
About Wisemonk:
Wisemonk helps global companies hire, pay, and manage employees in India without setting up a local entity.
We work with fast-growing startups and enterprises that want to build teams in India quickly, compliantly, and without operational complexity. We manage payroll, compliance, and employee experience for teams across India.
Our focus is simple:
- make hiring in India fast and reliable
- reduce compliance and operational risk
- deliver a strong employee experience
- build a product-first, AI-native operating layer
We are building a company where service quality is high, execution is dependable, and operations become more system-driven over time.
About the role:
We are hiring an HRBP Lead to lead our HRBP / HR operations team and own employee-side delivery quality across client accounts.
This role will manage HRBPs and drive strong execution across employee lifecycle operations, HR support, employee experience, and ongoing people-related service delivery. The role will work closely with payroll, benefits, insurance, equipment, onboarding, and other internal teams to ensure employees and clients receive dependable HR support.
This is not a policy-only HR role.
This is a people operations and service leadership role.
What you will own:
- Lead and manage the HRBP / HR Ops team
- Own employee-side service quality across client accounts
- Drive strong employee experience across onboarding, lifecycle support, issue resolution, and day-to-day HR coordination
- Standardize HR operations across client accounts
- Ensure clean handling of employee requests, escalations, lifecycle events, leave, documentation, policy support, and related HR processes
- Partner with payroll, finance, benefits, insurance, and equipment teams to ensure reliable delivery
- Allocate workload across HRBPs based on account complexity and bandwidth
- Improve process discipline, visibility, turnaround times, and quality
- Identify recurring issues and fix them through better systems and workflows
- Build a high-accountability HRBP team with clear expectations and operating rhythm
- Use tools, automation, and AI to improve HR operations and service quality
Team under this role:
- HRBP / HR Ops associates
- employee experience and people operations workflows
- close coordination with payroll / benefits / insurance / equipment teams
What we are looking for:
- 5–8 years of relevant experience
- Strong experience in HRBP, HR operations, people operations, employee success, or workforce operations
- Experience managing HRBPs or HR operations teams
- Strong grip on employee lifecycle operations and service quality
- Good judgment in handling employee issues and escalations
- Strong process orientation
- Comfortable working in a fast-moving, structured-but-evolving environment
- Strong communication and ownership
- Comfortable using tools, automation, and AI to improve workflows
