Overview
Delivers HR Services HR components and makes recommendations to clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Manages client activities and on-site visits to create and develop strong business relationships, retain clients, ensure quality service, and build revenue. Responsible for both ASO and PEO clients.
Responsibilities
- Develops and maintains working knowledge of all HR Services components.
- Performs client visits to introduce new products, services, and technologies to clients.
- Promotes HR Services products and services to fulfill ongoing client requests.
- Follows through on requests from clients, corporate, and HR Services Area Manager.
- Gathers and maintains client service data in the HR Services database.
- Acts as liaison with branch, region, and Corporate offices to facilitate resolution of client issues regarding benefits, payroll, human resources, and safety.
- Recommends, coordinates, and delivers training seminars for clients and their employees.
- Builds strong client relationships and provides quality service in an effort to retain client base.
- Delivers presentations that meet high quality standards.
- Works with HR Services HR Consultant to develop appropriate strategies for clients regarding employee relations, disciplinary action, operations, and performance issues.
- Assists clients with resolution of employee issues pertaining to leaves of absence, workers compensation, and disability accommodations.
- Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.
- Facilitates Annual Enrollment meetings for ASO clients.
- Conducts orientations and Annual Enrollment meetings for PEO clients. Understands details of benefit and insurance plans related to the PEO co-employer relationship.
- Advises the client on issues regarding Section 125, healthcare, and retirement plans with assistance from other areas within the HRS division.
- Partners with Sales and Operations to ensure client satisfaction. Conducts initial Service Assessment to determine client needs.
Qualifications
- Graduation/Post graduation in Business Administration.
- 4 8 years of experience in HR operations, preferably in corporate environment.
- Should have very good experience in onboarding, offboarding, documentation process.
- Should have experience in policy creation/implementation.
- Should have excellent communication skills.
- Should have interpersonal skills.
- Experience in HRIS implementation will be an added advantage. Live the Paychex Values
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
