Job Title: Operations Head
Experience Required: 3-10 years
Location: Kudlu Gate, Bangalore
Employment Type: Onsite
Salary: Competitive, based on experience
Experience/Skillset:
- Ability to design and implement operations aligned with business growth, learner success, and revenue objectives.
- Lead academic, marketing, sales, and support operations teams effectively.
- Strong analytical skills to make data-driven decisions and prioritize initiatives in high-growth environments.
- Lead adoption of AI tools, new workflows, or process improvements across teams.
- Build, mentor, and retain high-performing operations teams.
- Experience managing online, hybrid, and AI-assisted learning programs.
- Onboarding, scheduling, and performance tracking.
- Implement strategies to improve engagement, retention, and completion rates using AI analytics.
- Coordinate updates, versioning, and integration with LMS or AI platforms.
- Understand workflows, sales funnels, lead qualification, and handoffs to delivery teams.
- Track enrollments, payments, promotions, and refunds efficiently.
- Ensure seamless post-sales onboarding and support.
- Leverage analytics to optimize conversion rates, revenue forecasting, and operational KPIs.
- Experience with LMS, AI-powered learning platforms, and digital content delivery systems.
- Ability to monitor KPIs, generate dashboards, and interpret operational metrics.
- Coordinate with other cross-functional teams for operational efficiency.
- Create scalable, repeatable processes for academic, sales, and support operations.
- Identify bottlenecks, eliminate redundancies, and implement process improvements.
- Define KPIs for teams and systems to measure efficiency, quality, and outcomes.
- Ensure operational processes meet internal and external standards.
- Work effectively across academic, marketing, sales, support, and executive teams.
- Address operational challenges proactively.
- Manage change and scale operations quickly in a fast-paced AI/EdTech environment.
- Balance priorities and expectations of learners, faculty, sales teams, and leadership.
- Leverage AI and technology to improve operations continuously.
- Knowledge of operations in high-growth AI/EdTech startups.
