About PointO
PointO is building India's largest organised, seamless battery distribution and service network to power a $30 billion EV and energy storage market. Through this network, we offer affordable, leasable, and loanable next-gen batteries to EV owners and energy storage segments. Our mission is to revolutionise battery ownership by making it more accessible, sustainable, and efficient driving the transition to a cleaner, greener future.
Role Overview
The Assistant General Manager (AGM) will be a key leader responsible for end-to-end Supply Chain Management, Operations, Service Delivery, and Sales Monitoring. The ideal candidate will combine strong operational expertise with a strategic mindset, data-driven decision-making, and financial acumen (especially credit management). The AGM will play a crucial role in streamlining processes, driving efficiency, and implementing best-in-class systems and SOPs across functions.
Key Responsibilities
- Supply Chain Management
- Oversee end-to-end supply chain operations procurement, inventory, logistics, and vendor management.
- Ensure timely availability of batteries, components, and spare parts to support sales and service operations.
- Optimise supply chain costs through vendor negotiations, demand forecasting, and inventory planning.
- Manage OEMs and suppliers to maintain product quality and reliability.
- Implement digital tools for supply chain visibility, tracking, and analytics.
2. Operations Management
- Lead day-to-day operational activities for battery sales, deployment, and retrieval.
- Optimise resource allocation and process flow to enhance efficiency and minimize downtime.
- Ensure alignment between operational goals and company objectives.
- Drive process automation and data-led decision-making to enhance scalability and transparency.
3. Service and Customer Experience
- Ensure high service quality and customer satisfaction across all operational touch points.
- Establish preventive and corrective maintenance systems for batteries and equipment.
- Develop and monitor service-level KPIs (TAT, uptime, resolution rate, etc.).
- Coordinate with technical teams to enhance product reliability and service support.
4. Sales Monitoring and Business Report
- Track and analyse sales performance across channels, geographies, and customer segments.
- Support the business development team by aligning supply and operations with sales demand.
- Prepare analytical dashboards and performance reports for management review.
- Work closely with finance to optimise pricing, leasing models, and profitability.
5. Credit & Financial Oversight
- Assess customer creditworthiness and support decision-making on credit limits and payment terms.
- Monitor collections, overdue accounts, and credit exposure to mitigate financial risk.
- Collaborate with finance and risk teams to strengthen credit control frameworks.
6. Strategy, Data Analytics and SOP Implementation
- Drive strategic initiatives to improve operational excellence and business growth.
- Use data analytics to identify trends, bottlenecks, and improvement opportunities.
- Design and implement SOPs across supply chain, operations, and service functions to ensure standardisation and compliance.
- Continuously review processes to enhance productivity and scalability.
7. Technology Enablement
- Work with internal tech/product teams to digitise operations, logistics, and service monitoring.
- Leverage IoT, ERP, and analytics platforms for performance tracking and predictive maintenance.
- Promote a technology-first culture across operational teams.
Key Requirements:
- Graduate/Postgraduate in Engineering, Operations, Supply Chain, or Business Management. MBA preferred.
- 3-5 years of experience in Supply Chain / Operations / Service Management, ideally in EV, Battery, Leasing, Renewable Energy, or Automotive sectors.
Technical Skills:
- Strong understanding of Supply Chain Management Systems (SCM, ERP).
- Proficiency in Data Analytics & Visualisation Tools (Excel, Power BI, Tableau, SQL).
- Experience with IoT platforms, digital monitoring tools, and CRM systems.
Core Competencies:
- Strong leadership and team management abilities.
- Analytical and data-driven approach to decision-making.
- Sound understanding of credit evaluation and financial processes.
- Proven ability to design and implement SOPs and process improvements.
- Excellent communication, stakeholder management, and strategic thinking skills.
