About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform helping leading brands such as Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco drive revenue through WhatsApp.
- Empowering 210,000+ businesses with WhatsApp engagement & marketing
- 800+ crore WhatsApp messages exchanged annually via the AiSensy platform
- Businesses drive 25–80% of their revenue using AiSensy
- A mission-driven, growth-stage startup backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors.
About the job
As our Head of Engineering, you will define, own, and deliver the technical roadmap for our MERN-stack platform. This includes driving architectural decisions, managing engineering processes, and mentoring a growing team of developers. You'll be responsible for ensuring that our platform scales reliably, maintains top-tier performance, and supports our rapid growth.
Key Responsibilities
Strategic Decision-Making & Roadmap
- Develop and maintain the technical roadmap, ensuring alignment with overall business objectives.
- Evaluate new technologies, frameworks, and best practices to optimize performance, security, and scalability.
- Continuously refine tech strategy and execution plans based on product growth and market demands.
Technical Execution & Architecture
- Lead the design, implementation, and optimization of our MERN-stack architecture for high availability and scalability.
- Oversee complex technical initiatives such as microservices, event-driven systems, caching, and database tuning.
- Perform hands-on coding and code reviews, ensuring code quality, security, and maintainability.
Scalability & Performance
- Architect solutions to handle high volumes of traffic, user spikes, and continuous global expansion.
- Implement robust monitoring, logging, and load-testing practices to preemptively address bottlenecks.
- Pioneer strategies for caching, load balancing, and performance optimization to meet stringent SLA requirements.
Team Management & Development
- Recruit, mentor, and lead a high-caliber engineering team—promoting a culture of ownership, innovation, and collaboration.
- Conduct regular 1:1s, performance reviews, and coaching sessions to support career growth.
- Champion best practices in agile methodologies, code quality, and knowledge-sharing (pair programming, documentation, tech talks).
Project Planning & Delivery
- Collaborate cross-functionally (Product, Design, QA, etc.) to align on feature requirements, project timelines, and resource allocation.
- Continuously refine agile processes, sprints, and release cycles to ensure timely, high-quality product deliveries.
- Maintain transparent communication with stakeholders regarding progress, risks, and mitigation strategies.
Quality, Security & Reliability
- Establish and refine continuous integration/continuous deployment (CI/CD) pipelines and automated testing frameworks.
- Enforce security-by-design principles, ensuring compliance with data protection standards.
- Lead post-mortems for critical incidents, implementing lessons learned to enhance system resilience.
Continuous Improvement
- Stay current with emerging technologies, tools, and best practices relevant to MERN and SaaS architectures.
- Use data-driven insights to identify areas for optimization, experimentation, and iterative enhancements.
- Foster a culture of innovation, encouraging rapid feedback loops and continuous learning across the engineering organization.
Qualifications
Experience:
- 12+ years of software engineering experience, including 5+ years leading engineering teams.
- Proven ability to design and scale high-traffic, high-availability systems, ideally in a SaaS context.
- Significant hands-on expertise with the MERN stack (MongoDB, Express.js, React.js, Node.js).
Technical Mastery:
- Deep knowledge of distributed systems, microservices, event-driven architectures, and caching techniques.
- Familiarity with cloud platforms (AWS, GCP, Azure), DevOps, and CI/CD pipelines.
- Strong performance optimization skills and experience with proactive system monitoring.
Leadership & Management:
- Successful track record in building, mentoring, and retaining high-performing engineering teams.
- Adept at coordinating cross-functional efforts and maintaining a strong delivery cadence.
- Excellent communication skills to explain complex technical concepts to a variety of stakeholders.
Startup Mindset:
- Thrives in a fast-paced environment where priorities can shift rapidly.
- Emphasizes a solution-oriented approach, focusing on impact, speed, and iterative improvements.
- Driven to take ownership and lead the engineering function to meet aggressive growth targets.
Education/Background:
- Bachelor's or Master's in Computer Science, Engineering, or equivalent experience.
- Real-world startup experience can be a strong differentiator over formal credentials.
