Senior Service Delivery Manager

Service Delivery Manager (Cloud Service Delivery) - 8–12 Years - Noida

An exciting opportunity for a seasoned professional to lead end-to-end cloud service delivery and customer success operations. This role involves managing 24x7 support teams, ensuring SLA adherence, and driving client satisfaction across cloud infrastructure environments.

Location – Noida

Your Future Employer –A fast-growing technology-driven organization specializing in cloud solutions and managed services, known for delivering cost optimization, operational excellence, and high-impact customer outcomes across global clients.

Responsibilities –

1. Lead and manage 24x7 L1/L2/L3 cloud support teams ensuring high service quality and SLA adherence
2. Build and maintain strong client relationships with effective stakeholder management
3. Drive service delivery through ITSM frameworks and Agile-based task tracking
4. Ensure smooth incident management, root cause analysis, and timely resolution of critical issues
5. Lead continuous service improvement initiatives and customer onboarding processes

Requirements –

1. 8–12 years of experience in cloud service delivery or customer success roles
2. Strong understanding of cloud platforms (AWS/Azure) and infrastructure services
3. Experience in ITSM frameworks (ITIL) and tools like ServiceNow, Remedy, or Freshdesk
4. Proven experience managing global clients and 24x7 support operations
5. Strong communication, stakeholder management, and problem-solving skills

What is in it for you –

• Opportunity to lead large-scale cloud service delivery operations
• Exposure to global clients and complex cloud environments
• Work in a high-growth, technology-driven ecosystem
• Strong career progression in cloud and customer success leadership roles

Reach us –If you think this role is aligned with your career aspirations, kindly write to us with your updated CV at [Confidential Information] for a confidential discussion on the role.

Disclaimer –We specialize in senior to leadership-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and ethical hiring experience. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability.

Note –Due to a high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within one week, please consider your profile not shortlisted. Thank you for your patience.

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Profile Keywords – Customer Success Manager, Cloud Service Delivery, ITSM, AWS Jobs India, Azure Jobs, Service Delivery Manager, Cloud Operations, ITIL Framework, Technical Support Manager, Infrastructure Support, ServiceNow, Incident Management, Customer Experience, Cloud Careers India, Crescendo Global