Hardware Support

* Respond to help desk tickets and phone calls from pharmacies promptly.

* Troubleshoot printers, computers, networking equipment, and pharmacy interfaces.

* Consult with pharmacy staff to optimize technology setup.

* Provide training on software applications and hardware devices.

* Document support activities and maintain detailed records.

* Collaborate with the technical team to resolve complex issues.

* Identify recurring issues and contribute to permanent solutions.

* Stay updated on industry trends and technical best practices.

What We're Looking For:

* High school diploma or equivalent (required).

* 2+ years in IT systems and installation/application support.

* 1+ year in a remote IT Help Desk environment.

* Strong technical knowledge of computers, printers, and networking equipment.

* Customer-facing support experience (healthcare/pharmacy preferred).

* Excellent communication and interpersonal skills.

* Ability to work independently in a fast-paced environment.

* Night shift availability (8 PM – 4 AM).

Perks:

* Up to 5.5 lpa LPA

* 5-day work week

* Immediate joiners preferred